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L2 Cypw
Level 2- Certificate for the Children and Young People’s Workforce

Introduction to communication in Health, Social Care or Children and Young People’s settings

UNIT 001
001.1.1-What are the different reasons people communicate?
There are many reasons for people to communicate these could include, giving or receiving information in my setting with co workers for daily activites.This also could be used for receiving instructions. I would also need communication if I had concerns over a child or if I was unsure how to do a certain task. Communication is also vital for giving feedback to parents about what their child has done during their time in the nursery. This could be face to face or by the telephone, either way my communication must be positive.
Non-verbal communication is sometimes greater than the spoken word. We use non verbal 65% of the time can be effective when communicating with any individual or persons in the child setting.Non-verbal communication can be effective if trying to explain shapes,directions,inner feelings and personality’s.
Eye contact plays a big part when communicating with anyone. Its part of your facial expressions and body movements. eyes can be trusting and never lie; Children and co workers will need eye contact for good communication. Communicating with children in my setting could involve giving instructions, reading books, engaging with the children. Listening to what the children have to say. Facial expressions, tone of voice and posture will project how you are engaging in the conversation with the child.

Using signs/pictures with children can be a form of communication, Talking at the child’s level will encourage them to feel confident and develop trust, which will lead to a healthy, happy relationship between us. Having the ability to sometimes use non verbal communication alongside verbal can help connect with children and co workers or parents. Sometimes bad behaviour will need good communication skills.

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