Leadership Assesment
Leadership Assessment Estefania Eaton BUS 302 Management Concepts Professor Monique Baucham Strayer University November 4 2012
Leadership Assessment
I have had many jobs over the last 10 years but I think there is one that left me the most knowledge when it comes to leadership motivation, and also I think that it left a positive impact on me. The company I am going to describe is Victoria’s Secret. I was the operations and staffing supervisor at one of the retail stores, my direct report was the brand delivery and operations manager and this is the person who I want to describe. She had excellent leadership skills, and even though some of the decisions she made sometimes didn’t seem fair they taught me how to be fair and to treat everyone with respect and equally. What I learned was that as a manager we should always make sure we motivate our team and recognize their efforts as well as coach their mistakes. Her biggest skill was the motivation of the team; if the team was happy and motivated then they would always do a better job. Some of the negative things that I observed from here where that sometimes she had preferences for some employees than others, and sometimes she didn’t give everyone the chance to grow and develop inside the company. Even though this was a negative impact, I learned that it was wrong and that everyone deserves a chance to evolve. (Williams, 2013)
Organizational Structure The organizational structure and culture of the company is based on retail and customer service. They made sure everyone had appropriate training to realize that the customer was always the first priority. The approach helped me learn that every business has a priority and that we have to be flexible to learn a develop skills in each job that we may have. Customer service is a really important on the retail business. This is why during the hiring process I had to focus on whether the candidate
Leadership Assessment
I have had many jobs over the last 10 years but I think there is one that left me the most knowledge when it comes to leadership motivation, and also I think that it left a positive impact on me. The company I am going to describe is Victoria’s Secret. I was the operations and staffing supervisor at one of the retail stores, my direct report was the brand delivery and operations manager and this is the person who I want to describe. She had excellent leadership skills, and even though some of the decisions she made sometimes didn’t seem fair they taught me how to be fair and to treat everyone with respect and equally. What I learned was that as a manager we should always make sure we motivate our team and recognize their efforts as well as coach their mistakes. Her biggest skill was the motivation of the team; if the team was happy and motivated then they would always do a better job. Some of the negative things that I observed from here where that sometimes she had preferences for some employees than others, and sometimes she didn’t give everyone the chance to grow and develop inside the company. Even though this was a negative impact, I learned that it was wrong and that everyone deserves a chance to evolve. (Williams, 2013)
Organizational Structure The organizational structure and culture of the company is based on retail and customer service. They made sure everyone had appropriate training to realize that the customer was always the first priority. The approach helped me learn that every business has a priority and that we have to be flexible to learn a develop skills in each job that we may have. Customer service is a really important on the retail business. This is why during the hiring process I had to focus on whether the candidate
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