Leadership Philosophy
My leadership philosophy can be summed up in two simple words; “take care”. I first developed this philosophy as a company commander for a Medical Hold Company and a Medical Company. Although the interpretation has been molded and shaped by subsequent assignments, the basic philosophy endures.
First and foremost we need to take care of our customers. Sometimes our customers are our departmental co-workers who require information generated internally. We need to take care of them by ensuring that we provide them with the products they need in a timely manner. Other times, our customers are the medical professionals who depend on us to provide the medical documentation they use while taking care of others. When we do this correctly we take care of others on two levels, the medical professional we support and the patient they treat. Often we have direct interaction with beneficiaries who need assistance obtaining a copy of their medical record, enrolling in the medical system, documenting a birth or retrieving valuable stored during their hospital stay. We owe it to each of customers to ensure that we take care of their needs in a timely and professional manner. Every customer must be taken care of as if they are the most important customer at that moment. But “take care” does not stop with customers. We need to take care of the organization. Everyone should actively seek out training opportunities that will enable them to perform their job at a higher level. Further, we need to share best practices to ensure that our standard of service is constantly improving. By working together as a team we can ensure that the organization grows and remains relevant in an every changing environment. In order to function as a team, we need to take care of each other. Take the time to know your co-workers and constantly be vigilant for changes in their behavior. The Army requires us to train on suicide awareness, PTSD awareness and various assaults every
First and foremost we need to take care of our customers. Sometimes our customers are our departmental co-workers who require information generated internally. We need to take care of them by ensuring that we provide them with the products they need in a timely manner. Other times, our customers are the medical professionals who depend on us to provide the medical documentation they use while taking care of others. When we do this correctly we take care of others on two levels, the medical professional we support and the patient they treat. Often we have direct interaction with beneficiaries who need assistance obtaining a copy of their medical record, enrolling in the medical system, documenting a birth or retrieving valuable stored during their hospital stay. We owe it to each of customers to ensure that we take care of their needs in a timely and professional manner. Every customer must be taken care of as if they are the most important customer at that moment. But “take care” does not stop with customers. We need to take care of the organization. Everyone should actively seek out training opportunities that will enable them to perform their job at a higher level. Further, we need to share best practices to ensure that our standard of service is constantly improving. By working together as a team we can ensure that the organization grows and remains relevant in an every changing environment. In order to function as a team, we need to take care of each other. Take the time to know your co-workers and constantly be vigilant for changes in their behavior. The Army requires us to train on suicide awareness, PTSD awareness and various assaults every