Executive Summary
The company I chose to do my research study on is Spa. I was employed with Spa for about four years, spending two years at their corporate headquarters located in a busy neighborhood in lower Manhattan, and two years at one of their busiest spas located in midtown Manhattan. During my time with the company I did notice a difference between the corporate and spa atmosphere . Ironically, the corporate office seemed more relaxed than the spa. Most of the employees dressed casually, sometimes even wearing jeans and sneakers. Everyone was very easy to get along with. During the holidays there would be festive activities, like secret Santa during Christmas, potluck lunch the day before Thanksgiving, and pumpkin carving and costume contests for Halloween. I was surprised how lenient they were with the extent of the costume contest, I happened to win dressed up in my homemade Oompa Loompa costume with my face painted orange white eyebrows, and I forgot my socks at home so I painted my legs too! Even the president of the company donned a jester outfit. Every employee’s birthday was celebrated on the actual day with cake for everyone to share.
In contrast, the spa seemed tense and stressful as holidays approached because that meant some astronomical sales quota had to be reached. It was always difficult to determine who actually got along with whom. Birthdays were celebrated during a staff meeting that took place on the second Wednesday of every month. A cupcake was given to anyone whose birthday fell in that month. Any left over cupcake was given to a manager to either eat or give to someone of their choosing. Employees wore uniforms, with the exception of the management team. The employee’s would set up occasional festivities for the holidays and select birthdays. The costumes during Halloween were either inappropriate (short, low-cut, revealing), or people just chose not to partake in the holiday.
These differences in