Live Project on Bpo
INTRODUCTION
The Need for outsourcing
A business firm needs to perform various functions in carrying out its business. Of these various functions it performs certain functions which are not its core areas. A manufacturing firm’s core area is the process of manufacturing and its allied areas. But however, traditionally it performs various other processes like HR functions, Accounting & Financial functions which requires less thrust. In today’s competitive world one needs to have more efficient and effective way of functioning. So, the firm may concentrate on its core competent area i.e. manufacturing and achieving greater success in manufacturing a product.
The other functions may be outsourced to some specialists who are not part of the organization. By this way it can reduce it costs on those processes. This kind of outsourcing gave a new scope of business and many independent companies are emerging and offering its specialized services to firms who are outsourcing their jobs. BPO IN INDIA
Nasscom-McKinsey report advocated the “India offshore model”, which very much signifies the role India is playing in this business. Indian business process outsourcing (BPO) and call centre companies- or –ITES – are coming of age. Even as a debate rages in the US on the pros and cons of outsourcing, a “new supply chain of expertise” links the west to India and other outsourcing centers. From Philippines to Singapore, Malaysia, Brazil and Carribean, says Ravi Aron, Professor of Information and operations management at the Wharton school of the University of Pennsylvania. For Indian BPO companies, the new phenomenon offers a route to participation in core US business processes. If they are able to steadily move up the value chain, they will become more like business partners and less like mere suppliers of services to US and other global companies.
India’s BPO sector is growing so fast that even Nassocom-McKinsey, which in 1999, had estimated that BPO will be
The Need for outsourcing
A business firm needs to perform various functions in carrying out its business. Of these various functions it performs certain functions which are not its core areas. A manufacturing firm’s core area is the process of manufacturing and its allied areas. But however, traditionally it performs various other processes like HR functions, Accounting & Financial functions which requires less thrust. In today’s competitive world one needs to have more efficient and effective way of functioning. So, the firm may concentrate on its core competent area i.e. manufacturing and achieving greater success in manufacturing a product.
The other functions may be outsourced to some specialists who are not part of the organization. By this way it can reduce it costs on those processes. This kind of outsourcing gave a new scope of business and many independent companies are emerging and offering its specialized services to firms who are outsourcing their jobs. BPO IN INDIA
Nasscom-McKinsey report advocated the “India offshore model”, which very much signifies the role India is playing in this business. Indian business process outsourcing (BPO) and call centre companies- or –ITES – are coming of age. Even as a debate rages in the US on the pros and cons of outsourcing, a “new supply chain of expertise” links the west to India and other outsourcing centers. From Philippines to Singapore, Malaysia, Brazil and Carribean, says Ravi Aron, Professor of Information and operations management at the Wharton school of the University of Pennsylvania. For Indian BPO companies, the new phenomenon offers a route to participation in core US business processes. If they are able to steadily move up the value chain, they will become more like business partners and less like mere suppliers of services to US and other global companies.
India’s BPO sector is growing so fast that even Nassocom-McKinsey, which in 1999, had estimated that BPO will be