Outsourcing: White Collar Exodus

While outsourcing may be beneficial to some of the companies partaking in it, the general consensus is that it ultimately proves to be harmful to the American workforce. The act of outsourcing and shifting many company call centers and technical support teams, or “low skill service jobs,” to foreign countries reduces jobs for those that could truly benefit from them within our own country. The unemployment rate has dramatically increased, and continues to rise, compared to what it has been in years past; yet there are numerous companies which still insist on handing over these “low skill service jobs” to people in other countries such as India. The most obvious and logical reason for outsourcing is reducing costs; people are working for a smaller fraction of the pay compared to that of their American counterparts. Outsourcing is used by many companies both in and out of the United States; it has proven to be beneficial to the companies that choose to partake in it, while other companies do just fine without outsourcing.

This video focuses on the call centers that have been springing up in Mumbai, India. Many United State’s companies are investing in building call centers, training workers, and teaching their employees English. This proves to be more beneficial to the people of India than those within the company’s home country. Since 2000, over two million jobs have been outsourced to India. That is two million people that could have been employed in the United States; two million people that could be living a more prosperous and healthy lifestyle and two million people in another country benefiting from outsourcing U.S. jobs. Outsourcing continues to be a controversial issue as it holds many benefits for both the consumer and company, however there are also several negative aspects to it which can harm both parties.

The call centers that have been moved overseas not only help the hiring company by saving money and reducing costs (both financial