Logistics Case Question
2. Which boarding scenario among the different ones proposed would you recommend for implementation? Why?
These are some recommendations we think Southwest should implement:
Putting more effort in educating customers on the boarding procedure
Make sure to board families with children first
As we know a lot of passenger especially new passengers are not familiar with the boarding process and this might cause delays. So by explaining them from the beginning what they can expect next or should do next you could speed up the boarding process.
By boarding families with children first would give them more time to stow their entire luggage and settle down and avoid causing deletion by getting in the way of other customers. So by doing this people who are traveling alone or with their partner will not have to wait unnecessarily.
Slide:
2. Which boarding scenario among the different ones proposed would you recommend for implementation? Why?
Putting more effort in educating customers on the boarding procedure
Make sure to board families with children first
3. How should Southwest evaluate the gate boarding and plane turnaround process?
We think Southwest Airlines should think of evaluating this by measuring the customer satisfaction after the changes are made. They would have to measure the performance of operations to see whether operations have improved or not and afterwards measure the plane turnaround time. Every minute they would be able to save would mean to save more money and at the end make more profit.
Slide:
3. How should Southwest evaluate the gate boarding and plane turnaround process?
- Measuring Cust satisfaction after changes are made.
4. How would southwest know that the bottleneck has indeed been eliminated after the change in boarding process?
To be able to know whether the bottleneck has indeed been eliminated or not, they first have to find out till which extend the changes that were made helped with reducing time.
These are some recommendations we think Southwest should implement:
Putting more effort in educating customers on the boarding procedure
Make sure to board families with children first
As we know a lot of passenger especially new passengers are not familiar with the boarding process and this might cause delays. So by explaining them from the beginning what they can expect next or should do next you could speed up the boarding process.
By boarding families with children first would give them more time to stow their entire luggage and settle down and avoid causing deletion by getting in the way of other customers. So by doing this people who are traveling alone or with their partner will not have to wait unnecessarily.
Slide:
2. Which boarding scenario among the different ones proposed would you recommend for implementation? Why?
Putting more effort in educating customers on the boarding procedure
Make sure to board families with children first
3. How should Southwest evaluate the gate boarding and plane turnaround process?
We think Southwest Airlines should think of evaluating this by measuring the customer satisfaction after the changes are made. They would have to measure the performance of operations to see whether operations have improved or not and afterwards measure the plane turnaround time. Every minute they would be able to save would mean to save more money and at the end make more profit.
Slide:
3. How should Southwest evaluate the gate boarding and plane turnaround process?
- Measuring Cust satisfaction after changes are made.
4. How would southwest know that the bottleneck has indeed been eliminated after the change in boarding process?
To be able to know whether the bottleneck has indeed been eliminated or not, they first have to find out till which extend the changes that were made helped with reducing time.