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Experience
Elements Massage Brookline September 2013 to May 2014
Achieving personal entry level sales quotas
Greeting clients with a smile.Creating a calm environment.
Data Entry Answering phones professionally and scheduling appointments correctly.Demonstrating knowledge of the massage industry specifically Elements therapist level system and pricing structure.Matching clients with the appropriate massage therapists who will address their needs.Mastering the MBO scheduling system.Addressing client requests and disputes professionally and efficiently.Following HIPAA regulations and privacy policies.Communicating effectively with coworkers and promoting a team environment.Communicating effectively and efficiently with studio manager and attending staff meetings.Facilities management that includes but not limited to, hourly studio checks for cleanliness and stocking of items.
Sports Club La Chestnut Hill front desk February 2013 to August 2013
Direct member calls, provide typing, filing and other clerical services to the club and member service office staff
. Constantly offer the highest level of personalized member service while maintain a positive, enthusiastic and helpful attitude
. Rotation and information calls
. Adhere to company standards in all departments
. Verify account status, resolve problems or refer to appropriate department.
. Respond to members and employees concerns, suggestions and complains in a timely, professional, and consistent manner.
. Demonstrate awareness of the importance of membership sales and member retention
. Processing member transactions and assist with account and billing inquires
. Exhibit awareness of all program’s offered by the club
Sports Club La Chestnut Hill: For Kids Only February 2013 to August 2013. Support children from 3 month’s through 12 years old in a childcare environment
. Firsthand and support children in their separation from the parent
. Assist children with personal hygiene
. Supervise children, maintain a clean, safe environment and implement all safety training requirements.
. Set up and clean up projects
. Promote and lead classes, special events, games, activities and field trips.
Massage Envy Front Desk Supervisor/Sales Associate August 2011 – February 2012
Answering the phone and booking appointments using Massage Envy scheduling software (Millennium)
Greeting clients and assisting with paperwork
Assisting the spa classiness
Meeting my monthly sales quota
Payroll
Key holder
Creating a monthly schedule of the front desk schedule
Education
Noonan Business Academy Boston Massachusetts September 2007- June 2009
Northeastern University September 2010 to Present
Deans list, Honor’s Society)
BA (Communications)
Skills
Languages: Fluent in both English and Italian My references Andy Kwan (owner of Massage Envy) 617-277-5600 Marisol Hernandez (Manager at Elements) 617-585-0055 Travis Murray (GM at Sports club La) 617-975-2990