OVERVIEW
Due to several years of growth, Simple Getaways, Inc. (SGI) has expanded from a single California office to twelve offices distributed throughout the western United States with approximately 270 employees. Methods of communication and data storage that are currently being used were adequate for a single office but are no longer sufficient to meet the needs of Simple Getaways, Inc. This proposal will address the requirements for file storage and management, collaborative communication, information sharing within and between offices and the automation of administrative workflow.
CHALLENGES AFFECTING KEY STAKEHOLDERS
The processes currently being used at Simple Getaways for communication and the distribution of information are no longer suitable for the organization. Documents from each office are stored onsite on a Microsoft Windows file server, making it difficult for other offices to access and use the information they contain. Currently the method used to share files with other offices is via email. This results in multiple copies of the same document residing on various computers at multiple office locations. The duplicate versions are not updated when the original document is modified which leads to different versions of the same document being used. Some business decisions are being made using information from the outdated documents. For example, a document containing airline ticket pricing may be used when creating price quotes for customer travel, but the price for airline tickets fluctuates regularly. If these inaccurate prices were used in a quote, the company has the potential to lose money on the transaction and may be obligated to fulfil the terms of the quote even though it was based on incorrect information. Additionally, when a document is shared between multiple offices and they each make alterations and return the document, the process of integrating the changes into a single document is daunting and often
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