by
Joseph Kavanaugh,
Henry S. Maddux III.,
Harry Gene Redden all at Sam Houston State University
Texas, U.S.A.
This case may be used by current adopters of:
S. L. McShane Canadian Organizational Behaviour, 5th ed. (Toronto: McGraw-Hill
Ryerson, 2004); S. L. McShane & M. A. von Glinow, Organizational Behavior, 3rd ed.
(Boston: McGraw-Hill, 2005); S. L. McShane & T. Travaglione, Organisational
Behaviour on the Pacific Rim, 1st ed. (Sydney: McGraw-Hill Australia, 2003)
Copyright © 2005 The McGraw-Hill Companies, Inc.
Magic Cable
Magic Cable
By Joseph Kavanaugh, Henry S. Maddux III. and Harry Gene Redden,
Sam Houston State University
“I think I’ve found what I’m looking for,” Gary Roberts said.
“Oh yeah, what is that?” Jim Handley asked, as he handed Roberts a pair of vice grip pliers. “I’m thinking I might have found a way out of this dump. No more tile dust, no more forty-mile an hour winds blowing through the plant, and no more Al Wright for me”,
Roberts replied.
Wright, the plant manager, and Roberts, journeyman maintenance mechanic for TileElite, had been at odds for years. Roberts had been hired during a manufacturing plant expansion at Tile-Elite and Wright had promised Roberts a production supervisor’s job upon its completion. However, when the expansion was completed and the last production line was ready to produce, Wright told Roberts to forget the supervisor’s job because he was more valuable to the company as a maintenance mechanic.
“I know what I said, Gary, but I think you’re going to be a mechanic here even if you stay twenty years,” Wright had stated at the time.
After that encounter, Wright and Roberts had mixed like oil and water and that was almost five years ago. Roberts had to admit that he was probably more valuable to the company as a maintenance mechanic in the short run, but he had been looking at the long run. He wanted to be more involved in the production process. He had just turned