Planning-the conscious, systematic process of making decisions about goals and activities that an individual, group, work unit, or organization will pursue in the future.
Similarities between decision making and planning-including the fact that both move not just in one direction but in a cycle.
Situational analysis-planners gather, interpret, and summarize all information relevant to the planning issue in question within their time and resource constraints
Goals-the targets or ends the manager wants to reach. To be effective, goals should have certain qualities, which are easy to remember with the acronym SMART
Specific-when goals are precise, describing particular behaviors and outcomes, employees can more easily determine whether they are working toward the goals
Measurable-as much as possible, the goal should quantify the desired results, so that there is no doubt whether it has been achieved
Attainable (but challenging)-employees need to recognize that they can attain the goals they are responsible for, or else they are likely to become discouraged
Relevant-each goal should contribute to the organization's overall mission, while being consistent with it's values, including ethical standards. Goals are most likely to be relevant to the organization's overall objectives if they are consistent within and among work groups
Time-bound-effective goals specify a target date for completion. Besides knowing what to do, employees should know when they need to deliver results
Plans-the actions or means the manager intends to use to achieve goals
Contingency plans-”what if” plans
Scenarios-the alternative