Management Information Systems
MGMT305 - Unit 5 Individual Project Week 5- Case Studies Chasity Fenn American Intercontinental University
October , 2011
ABSTRACT This paper will discuss the questions asked about the four different case studies we are to read this week. The case studies are When antivirus software cripples your computers, How secure is the cloud, Are electronic medical records a cure for heath care, and JetBlue and WestJet: A tale of two IS projects (Laudon & Laudon, 2012, pgs 304, 321, 522 & 556).
WEEK 5 CASE STUDIES
WHEN ANTIVIRUS SOFTWARE CRIPPLES YOUR COMPUTERS There are a few reasons why McAfee’s antivirus software created so many problems for their users. First, when test simulations were done, management did not run these tests for Windows XP, with service pack 3, users using the McAfee VirusScan version 8.7 (Laudon & Laudon, 2012, p. 304). Most McAfee users of VirusScan were using Windows XP service pack 3 and the VirusScan version 8.7, these were the individuals most affected by this faulty update download. The update for VirusScan was intended to deal with the new virus ‘W32/wecorl.a’. However, it was not known that this virus could make itself appear as the name svchost.exe, which is a Windows file that is critical to PC’s performance (Laudon & Laudon, 2012, p. 304). It was also the slipup of the company to not detect this problem sooner. There was such a high demand for faster antivirus updates that lead to this slipup. The impact on the company, because of this software malfunction, was very damaging to the company. Their reputation with their customers was damaged, but it is not stated how bad it was or if McAfee lost customers or revenue. The impact on their customers, however, was very bad. Customer’s computers would not boot up properly and they were not able to access files or networks. Once there was a resolution to fix the problem, each computer had to be accessed one by one. Another big problem McAfee encountered was
October , 2011
ABSTRACT This paper will discuss the questions asked about the four different case studies we are to read this week. The case studies are When antivirus software cripples your computers, How secure is the cloud, Are electronic medical records a cure for heath care, and JetBlue and WestJet: A tale of two IS projects (Laudon & Laudon, 2012, pgs 304, 321, 522 & 556).
WEEK 5 CASE STUDIES
WHEN ANTIVIRUS SOFTWARE CRIPPLES YOUR COMPUTERS There are a few reasons why McAfee’s antivirus software created so many problems for their users. First, when test simulations were done, management did not run these tests for Windows XP, with service pack 3, users using the McAfee VirusScan version 8.7 (Laudon & Laudon, 2012, p. 304). Most McAfee users of VirusScan were using Windows XP service pack 3 and the VirusScan version 8.7, these were the individuals most affected by this faulty update download. The update for VirusScan was intended to deal with the new virus ‘W32/wecorl.a’. However, it was not known that this virus could make itself appear as the name svchost.exe, which is a Windows file that is critical to PC’s performance (Laudon & Laudon, 2012, p. 304). It was also the slipup of the company to not detect this problem sooner. There was such a high demand for faster antivirus updates that lead to this slipup. The impact on the company, because of this software malfunction, was very damaging to the company. Their reputation with their customers was damaged, but it is not stated how bad it was or if McAfee lost customers or revenue. The impact on their customers, however, was very bad. Customer’s computers would not boot up properly and they were not able to access files or networks. Once there was a resolution to fix the problem, each computer had to be accessed one by one. Another big problem McAfee encountered was
References: Laudon, K. C., & Laudon, J. P. (2012). Management information systems: managing the digital firm (12th Ed). Upper Saddle River, NJ: Pearson Prentice Hall