Management Under Uncertainly
The Decision
I had been in Target as a temporary worker and one decision made by the manager left a deep impression on me. As one of the largest retail stores in Australia, Target can be found in the shopping centre of most area. The store I had worked is located in Leichhardt which had the expectancy was achieving a sales budget of $ 50,000 per day, and then the net profit would reach $6000. In order to make the expectation into reality, the manager of Target Leichhardt store from the point of view of cost savings decided to cut the shifts of employees. Originally, one shift had four cashiers, but now reduced to two cashiers. In addition, the manger made a decision to no longer use customer greeters. In Target store, the duty of greeter is not only greet customers into the store, but also check the bags of customers to avoid theft when they leave. The manager decided to reduce shift because he found this is a kind of waste when the store is not busy. On the other hand, he thought the customer greeter looks like a decoration because the phenomenon of pilferage was rarely.
Although the manager made the adjustments, the result was still not satisfied and the outcome was the store has not achieved the budget. These decisions caused complaint from a lot of customers about the long queue when they went to the checkout. I had seen some customers drop off the commodities which they had selected because they do not like to wait for a long time. Beyond that, the two operators always feel tired and unfair when the store is very busy. Once they feel bored, they will not have enough energy and passion to serve customers. Furthermore, no longer use greeter also caused some negative effects. For example, tally clerk found that small and precious items had been lost regularly. Obviously, there were customers in the store for stealing and the action of theft reduced the budget seriously. (335 words)
Analysis of the Decision
I had been in Target as a temporary worker and one decision made by the manager left a deep impression on me. As one of the largest retail stores in Australia, Target can be found in the shopping centre of most area. The store I had worked is located in Leichhardt which had the expectancy was achieving a sales budget of $ 50,000 per day, and then the net profit would reach $6000. In order to make the expectation into reality, the manager of Target Leichhardt store from the point of view of cost savings decided to cut the shifts of employees. Originally, one shift had four cashiers, but now reduced to two cashiers. In addition, the manger made a decision to no longer use customer greeters. In Target store, the duty of greeter is not only greet customers into the store, but also check the bags of customers to avoid theft when they leave. The manager decided to reduce shift because he found this is a kind of waste when the store is not busy. On the other hand, he thought the customer greeter looks like a decoration because the phenomenon of pilferage was rarely.
Although the manager made the adjustments, the result was still not satisfied and the outcome was the store has not achieved the budget. These decisions caused complaint from a lot of customers about the long queue when they went to the checkout. I had seen some customers drop off the commodities which they had selected because they do not like to wait for a long time. Beyond that, the two operators always feel tired and unfair when the store is very busy. Once they feel bored, they will not have enough energy and passion to serve customers. Furthermore, no longer use greeter also caused some negative effects. For example, tally clerk found that small and precious items had been lost regularly. Obviously, there were customers in the store for stealing and the action of theft reduced the budget seriously. (335 words)
Analysis of the Decision