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Managing Activities and People

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Managing Activities and People
UNIVERSITY COLLEGE BIRMINGHAM

ACADEMIC YEAR 2009 / 2010 |

MODULE EXAMINATION PROGRAMME: | BA (Hons) FdA | COURSE: | BUSINESSEARLY CHILDHOOD STUDIESENTERTAINMENT MANAGEMENTFOOD & CONSUMER MANAGEMENTFOOD MEDIA & COMMUNICATION MANAGEMENTFOOD MARKETING MANAGEMENTFOOD & RETAIL MANAGEMENTHOSPITALITY BUSINESS MANAGEMENTHOSPITALITY & FOOD MANAGEMENTHOSPITALITY & TOURISM MANAGEMENTINTERNATIONAL TOURISM MANAGEMENTMARKETING MANAGEMENTMARKETING WITH HOSPITALITY MANAGEMENTMARKETING WITH TOURISM MANAGEMENTTOURISM BUSINESS MANAGEMENT | YEAR: | ONE | SEMESTER: | 1 | MODULE: | MANAGING ACTIVITIES & PEOPLE (058) | DATE: | 28th JANUARY 2010 | TIME: | 10.00AM – 12.10PM | TIME ALLOWED: | 2 HOURS | READING TIME: | 10 MINUTES |
INSTRUCTIONS TO CANDIDATES:

1 | This is a closed book examination. | 2 | This examination paper consists of THREE Sections: A, B & C | 3 | You are required to answer:ONE COMPULSORY question from SECTION AONE question from SECTION B; and ALL MULTIPLE CHOICE questions from SECTION C | 4 | All SECTIONS carry equal marks | 5 | All answers to be in ink and not pencil | 6 | Additional materials required: NONE | 7 | All examination question papers MUST BE handed in with examination answer booklets. |

SECTION A | You are required to answer QUESTION 1, this question is COMPULSORY. Question 1 (100 marks) Discuss the use of FOUR motivation techniques used in your industry and explain how these techniques relate to motivation theories studied in the module.

SECTION B |

You are required to answer ONE question from Section B. Question 2 (100 marks) Write a full explanation of the concept of ‘leadership’. Discuss the effectiveness of TWO leadership styles that are used in your industry.

Question 3 (100 marks) Discuss how employees’ ‘individual differences’ contribute to effective group work in your industry.

Question

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