Managing Emotions
Managing and Using Emotions in the Workplace
Brad Pagano
Southern New Hampshire University
Abstract
This case study analysis offers an overarching review on managing and using emotions in the workplace. It uncovers the factors that lead to poor management of emotions, why the strategic use of emotions in the workplace can be a powerful tool for employees, and offers suggestions on methodologies that companies can change their emotional climate. It will also discuss the advantages and disadvantages of using emotion as a management style. Overall, this brief summation will outline and cover emotions at work and how they affect us. A variety of resources were used for this analysis including personal professional experiences.
Introduction Everyone carries with them a wide range of emotions. Moreover, the ability to use them effectively and control them is what employers seek from their employees and management. “Emotions are intense feelings directed at someone or something.” (Robbins & Judge, 2013) Organizations have different styles of managing emotions and not all of them good. It is imperative for organizations to hire emotionally intelligent employees. Research has shown that employees who show higher levels of emotional intelligence are more creative and have better job satisfaction. (Robbins & Judge, 2013) There are a variety of techniques an organization can utilize in order to ensure they are providing a positive emotional environment. It rests with management to implement them, use them, and when necessary change them to ensure that employee job satisfaction remains high throughout the entire organization.
Factors of Ineffective Emotional Management A lack of emotional knowledge is a key contributor to ineffective emotional management. By handling emotion poorly, a manager can have a compounding negative effect on their employees. Being able to understand the emotions of others is crucial for
Brad Pagano
Southern New Hampshire University
Abstract
This case study analysis offers an overarching review on managing and using emotions in the workplace. It uncovers the factors that lead to poor management of emotions, why the strategic use of emotions in the workplace can be a powerful tool for employees, and offers suggestions on methodologies that companies can change their emotional climate. It will also discuss the advantages and disadvantages of using emotion as a management style. Overall, this brief summation will outline and cover emotions at work and how they affect us. A variety of resources were used for this analysis including personal professional experiences.
Introduction Everyone carries with them a wide range of emotions. Moreover, the ability to use them effectively and control them is what employers seek from their employees and management. “Emotions are intense feelings directed at someone or something.” (Robbins & Judge, 2013) Organizations have different styles of managing emotions and not all of them good. It is imperative for organizations to hire emotionally intelligent employees. Research has shown that employees who show higher levels of emotional intelligence are more creative and have better job satisfaction. (Robbins & Judge, 2013) There are a variety of techniques an organization can utilize in order to ensure they are providing a positive emotional environment. It rests with management to implement them, use them, and when necessary change them to ensure that employee job satisfaction remains high throughout the entire organization.
Factors of Ineffective Emotional Management A lack of emotional knowledge is a key contributor to ineffective emotional management. By handling emotion poorly, a manager can have a compounding negative effect on their employees. Being able to understand the emotions of others is crucial for
References: Carnegie, D. (1936). How to Win Friends & Influence People. New York: Simon & Shuster. Muchinsky, P. M. (2000). Emotions in the Workplace: The neglect of Organizational Behavior. Journal of Organizational Behavior, 801-805. Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior. Upper Saddle River: Pearson. Wolff, A. (2000, September 18). Sports: CNN. Retrieved from CNN: http://sportsillustrated.cnn.com/vault/article/magazine/MAG1020376/