Preview

Emotional Intelligence

Powerful Essays
Open Document
Open Document
3162 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Emotional Intelligence
Emotional Intelligence?
Organizational Behavior
Tamara Ramsey
August 12, 2012

Abstract
This paper examines how emotional intelligence and cognitive intelligence are associated with academic success and job performance. Emotional intelligence continues to pick up momentum in the world of business and academia. More and more research supports the concept that emotionally intelligent employees, managers, leaders, and companies produce noticeable business results. Employers are now looking for emotional intelligence in their potential employees and leaders and utilizing assessments and directed interviews to assess a potential hire’s emotional intelligence skills. Research has shown that emotional intelligence skills are important to success on the job. The lack of emotional intelligence can break or significantly slow a professional 's career progression in today 's complex world. An individual with emotional intelligence definitely will be a part of the finest in this complex world and will have the ability to survive its ups and downs with dignity and grace, while successfully adding value in his/her professional and personal life.

What is emotional intelligence? Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. This concept was firstly developed in 1990 by two American university professors, John Mayer and Peter Salovey and they concluded that, people with high emotional quotient are supposed to learn more quickly due to their abilities. In 1995 another psychologist named Daniel Goleman extended the theory and also made it well-known. In his articles and books, he argued that people with high emotional quotient do better than those with low emotional quotient. The term "emotional intelligence" debuted in several scientific articles written by John D. Mayer and Peter Salovey during the early 1990s. The researchers defined emotional intelligence as the compilation of four kinds of skills:



Bibliography: Allam, Z. (2011). Emotional Intelligence at Workplace: A Psychological Review. Global Management Review, 71-80. Aruna, R. R., Suganthi, L. L., & Samuee, A. A. (2011). Design of an Instrument for Evaluating Emotional Intelligence among Professionals. Advances In Management, 9-19. Cherry, K. (2012). What is Emotional Intelligence? Retrieved from About.com Psychology: http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm Christie, A., Jordan, P., Troth, A., & Lawrence, S Goleman, D. (1995). Emotional Intelligence. New York: Bantam Books. Jordan, P. J. (2004). Dealing with Organizational Change: Can Emotional Intelligence Enhance Organizational Learning. International Journal of Organisational Behaviour, 456-471. Kappesser, L. C. (2010). The Smart New Way to Get Hired. Indianapolis: JIST Works. Liptak, J. J. (2005). Using Emotional Intelligence to Help College Students Succeed in the Workplace. Journal Of Employment Counseling, 171-178. Nikolaou, I., & Tsaousis, I. (2002). Emotional intelligence in the workplace: Exploring its effects on occupational stress and organizational commitment. International Journal of Organizational Analysis, 10(4), , 327-342. Shaffer, R. D., & Shaffer, M. A. (2005). Emotional Intelligence Abilities, Personality and Workplace. Academy of Management Best Conference Paper, 1-6. Shipley, N. L. (2010). The effects of emotional intelligence, age, work experience, and academic performance. Research in Higher Education Journal, 1-18. Simmons, K. (2001, April). Emotional Intelligence: What Smart Managers Know. Retrieved from American Society of Association Executives Web site: http://www.asaecenter.org/Resources/articledetail.cfm?ItemNumber=13040 Unknown

You May Also Find These Documents Helpful

  • Powerful Essays

    Mgmt1001 Assignment 1

    • 2044 Words
    • 9 Pages

    Ziedner, M., Matthews, G. & Roberts, R.D., 2004. Emotional Intelligence in the Workplace: A Critical…

    • 2044 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    Emotional intelligence (EI) can be described as “a person's ability to detect and manage emotional cues and information” (Baack, 2012), and it is comprised of five features: self-awareness, self-management, self-motivation, empathy, and social skills. Cognitive abilities are skills that allow people the capability to process information, reason, remember, and relate whereas non-cognitive abilities can include things like “persistence, self-control, curiosity, conscientiousness, grit and self-confidence” (Tough, 2013). EI by any definition is really a combination of cognitive and emotional abilities; “the essence of EI is the integration of the emotional centers of the brain and the cognitive centers…EI [is] a set of skills that involve processing information about emotion” (Singh, 2008). I employ emotional intelligence on a daily basis when interacting with strangers while out running errands. Having the wherewithal to discern another person’s mood or intention based on their non-verbal cues and their willingness to engage in conversation or interaction draws from the empathy, self-awareness, and social skills or EI.…

    • 244 Words
    • 1 Page
    Satisfactory Essays
  • Satisfactory Essays

    intelligence in the occupational environment. Following a brief overview of the conceptualization and measurement of EI, consideration is given to an emerging literature that promotes the assessment, training, and the individual’s utilization of emotional intelligence in the workplace.Through out, an attempt is made to bring to the reader’s attention the scant, and sometimes highly controversial, empirical evidence used to support the importance of EI in the workplace. This approach naturally indicates avenues that future research might profitably explore. The paper concludes by presenting…

    • 116 Words
    • 1 Page
    Satisfactory Essays
  • Satisfactory Essays

    Nt1310 Unit 1 Term Paper

    • 4989 Words
    • 20 Pages

    Emotional intelligence involves, being aware of our emotions and regulate our own emotional responses (Mayer & Salovey, as cited by Aquino, 2009). The leading of emotional intelligence believe that adaptive advantages of emotional skills are important in academic success with their careers, regulate more of their own behaviors, and provide for greater responsibility and work harder to accomplish their goals (Aquino, 2009).…

    • 4989 Words
    • 20 Pages
    Satisfactory Essays
  • Good Essays

    "Emotional intelligence matters twice as much as technical and analytic skill combined for star performances," Goleman, a New York Times behavioral science columnist, writes (Simmons). "And the higher people move up in the company, the more crucial emotional intelligence becomes,” (Simmons). Employers say emotionally intelligent managers’ rate higher in job satisfaction and lower in levels of turnover, which benefit the employee, but also the company at large which lead to greater rewards…

    • 1012 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    8889989

    • 1520 Words
    • 7 Pages

    After the emotional intelligence test that was provided on www.ihhp.com/testsites.htm, I had the chance to learn more about myself and how I respond to those around me. As I was taking this test I realized that much of my emotional intelligence is not only concerned with my own feelings and actions but how others affect me in my past, present, and future. The questions that asked about my emotional intelligence in regards to my manager made me stop and realize how I allow others to effect me. My emotional intelligence score was a seventy-five. I was very pleased overall. My results…

    • 1520 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Emotional Intelligence

    • 2327 Words
    • 6 Pages

    Emotional intelligence is defined in our book as "the composite set of capabilities that enable a person to manage himself or herself and others" (Goleman, 1995, 1998)…

    • 2327 Words
    • 6 Pages
    Powerful Essays
  • Best Essays

    THERAPEUTIC RELATIONSHIP

    • 2921 Words
    • 12 Pages

    Matthews G., Roberts R. D., & Zeidner M. (2004) " Seven Myths About Emotional Intelligence". Psychological Inquiry, 15(3), 179-196.…

    • 2921 Words
    • 12 Pages
    Best Essays
  • Good Essays

    Emotional Intelligence (EI) is the ability to recognize one’s own emotions and those of others and to analyze these emotions to guide one’s personal thinking and actions. Previous research indicates that people are more effective at their jobs when they have a good understanding of emotions. EI is divided into five categories; self-awareness, self-management, self-motivation, empathy, and social skills. Understanding one’s own EI provides insight into one’s management abilities including: leadership, individual performance, group performance, interpersonal/social exchange, managing change, and conducting performance evaluations (“Emotions and emotional intelligence“, 1996). This papers focus is the cumulative analysis of my own EI (also known as social intelligence) and the interactions that may occur in my University of Phoenix team.…

    • 1159 Words
    • 5 Pages
    Good Essays
  • Good Essays

    reflection essay

    • 1318 Words
    • 6 Pages

    Goleman, D, 2005 Emotional Intelligence, Why It Can Matter More Than IQ, Bantam Books London…

    • 1318 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Emotional Intelligence

    • 2110 Words
    • 9 Pages

    With the publication of Daniel Goleman’s book Emotional Intelligence in 1995, the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain, while the teaching of how the emotional side of the brain worked was ignored. Goleman defined this “emotional intelligence” of a human being as a set of competencies that distinguish how one manages feelings and interacts with others. These emotional intelligence competencies are divided into two categories: personal and social. Personal competencies are how we manage our self and our own feelings, and social competencies are how we manage our inter-personal relationships. There are three basic personal competencies: knowing one’s emotions, managing emotions, and motivating one’s self. The two basic social competencies are recognizing emotions in others and handling relationships. Mastering these competencies, in addition to having sufficient IQ intelligence, makes for a truly effective leader. Thankfully for all of us, Goleman asserts that emotional intelligence can be obtained by understanding what the five competencies are and then developing one’s skills in using them.…

    • 2110 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    Emotional Intelligence

    • 1633 Words
    • 7 Pages

    When thinking of Emotional Intelligence (EI) we think of the three top observers: Daniel Jay Goleman, who is an author, psychologist, and science journalist. For twelve years, he wrote for The New York Times, specializing in psychology and brain sciences. The other is John D. Mayer whom is a psychologist at the University of New Hampshire. He is a personality psychologist. He co-developed a popular model of emotional intelligence with Dr. Peter Salovey. And Richard Boyatzis who is a professor of Organizational Behavior at Case Western Reserve University, and an expert in the field of emotional intelligence. These three along with others have bridged the gap between IQ and EI.…

    • 1633 Words
    • 7 Pages
    Better Essays
  • Good Essays

    According Feldman (2013) emotional intelligence consists of three elements, empathy, and self-regulation of mood, and self-presentation; positive and negative affective traits, and practical intelligence have been related to a major facet of work success and job interview performance. Feldman (2013) further indicates emotional intelligence measures of general while practical intelligence has been related to interview outcomes, however, the orthogonal of IQ a long with major emotion variables debate for the rare impacts of emotional intelligence and attribute affects to interview success. In short, emotional intelligence is seen as book-smarts and practical intelligence is seen as common sense; when entering the work world both have a place within it.…

    • 477 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Emotional Intelligence

    • 1437 Words
    • 6 Pages

    Gathering the information from some studies of Goleman (1995), Lindebaum and Cartwright (2010), Dries and Pepermans (2007), the author gave us some general aspects about the measuring emotional intelligent of the workplace:…

    • 1437 Words
    • 6 Pages
    Good Essays
  • Good Essays

    In a third international study of 515 senior executives, emotional intelligence was a better predictor of success than either relevant previous experience or high IQ.…

    • 1937 Words
    • 8 Pages
    Good Essays

Related Topics