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Managing Information Systems

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Managing Information Systems
Abstract
In this report you will find five major theories that have been applied in Noor hospital. Thanks to the members of Noor hospital we were able to apply all the theories with their practices. The five types of theories are: * Porter’s competitive forces * Hierarchy * Customer relationship management * Value Chain * Virtual groups
All these 5 theories are being elaborated in this report.

Acknowledgment

As a group we would to thank all who supported us to complete this project. First we would like to show appreciation to Dr Salam Abdulla who provided us with all the processes to help us in this project and for all the explanation of the technical terms. As well we thank AL Noor Hospital for their support and cooperation.
Methodology

The Method used in this project is the secondary data for the theory history and its importance. The primary data is an interview with the (Ismail Awdaat Database Admin). There were direct question used to ask about different six theories: five competitive forces, value chain, CRM, hierarchy, and virtual groups.

Al Noor Hospital background Al Noor Hospital was established in 1985, it was located in Abu Dhabi the capital for United Arab of Emirates. From the day it was built it was well managed, and well using for the multinational and multicultural expertise. It achieved the extraordinary improvement in the health care field (Al Noor Hospital). The hospital serves In-patient and Outpatient 24\7 from medical and surgical services as well emergency services. Its services exceed the country to the Persian Gulf Region. Their staffs are qualified and they are well trained in American, European, and Middle East hospitals (Al Noor Hospital).
We interviewed Mr. Essam Awdaat Noor’s hospital Database administrator, and he was a very helpful Asset that provided us with the significant information regarding our research. He stated that Noor Hospital (Alain branch) technically doesn’t have



Bibliography: Al Noor Hospital. (n.d.). Retrieved 12 19, 2011, from en.wikipedia.org: http://en.wikipedia.org/wiki/Al_Noor_Hospital CRM (customer relationship management). (n.d.). Retrieved 12 19, 2011, from searchcrm.techtarget.com: http://searchcrm.techtarget.com/definition/CRM Industry Handbook: Porter 's 5 Forces Analysis. (n.d.). Retrieved december 11, 2011, from http://www.investopedia.com: http://www.investopedia.com/features/indu Michael E. Porter 's Five Forces - Industry Competitive Analysis. (2009, april 27). Retrieved december 10, 2011, from http://amgstr.blogspot.com: http://www.google.ae/imgres?q=porters+5+forces&hl=ar&sa=X&tbm=isch&prmd=imvnsb&tbnid=eE-QEyYhvHRzCM:&imgrefurl=http://amgstr.blogspot.com/2009/04/michael-e-porter-five-forces-industry.html&docid=kbMpJoi_wRHwOM&imgurl=http://4.bp.blogspot.com/_RUe4EZEDFco/ Porter five forces analysis. (2011, December 24). Retrieved December 12, 2011, from http://en.wikipedia.org: http://en.wikipedia.org/wiki/Porter_five_forces_analysis The History of CRM. (n.d.). Retrieved 12 19, 2011, from www.exforsys.com: http://www.exforsys.com/tutorials/crm/the-history-of-crm.html The Value Chain. (n.d.). Retrieved December 12, 2011, from http://www.quickmba.com: http://www.quickmba.com/strategy/value-chain/ Vakue Chain. (2011, december 11). Retrieved December 10, 2011, from en.wikipedia.org: http://en.wikipedia.org/wiki/Value_chain

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