Marketing is…
1) Marketing is one to many.
2) Marketing tells the stories (company, product, etc.) to many people.
3) Marketing looks after the brand’s reputation
4) Marketing needs to keep the stories circulating and resonating with the target markets using the company’s plumb line (the business of the business) as its central reference.
5) Marketing analyses the big data. Marketing brings you the average result not the specifics.
6) Marketing studies what experience customers expect when they buy or try a product, service or solution. That means reading their digital footprint and understanding their online chatter as much as it does focus group discussions. Marketing looks for new metrics about consumer clusters and grouping. Online groups are markets of the near future as more and more people cocoon themselves and shop less.
7) Marketing should not promote special prices and discounts, instead replace these with special offers, focusing on delivering greater value – more bang for the buck is the new mantra and greater value with fair exchange is the principle of pricing today – not cost plus as it has been in the past.
Sales is…
1) Sales is about one to one.
2) Sales is where our business becomes real for the client. It is where the stories and brand come to life.
3) Sales develops relationships. It’s relationship-driven.
4) Sales looks after individuals.
5) Sales deals with the ambiguities and the details of each person. It cannot be averaged.
6) Sales analyses the behavior of the prospects and customers whom they deal with on an individual basis. Sales professionals talk to their customers about the joys of risk free offerings that help them realise their goals and objectives. They tap into their buyers’ Facebook, LinkedIn and other digital pages to gain a deeper understanding of what experiences each individual customers want.
7) Sales moves away from discussing price and discount, instead