When the marketing plan implementation does not successful of marketing plan which practitioners expected which, they have to used a range of structural and behavioural intervention strategies to improve their marketing performance, such as, According to Cravens and Piercy, 2006 have been mention that “exiting from a product/service market, new product planning, changing the targeting market strategy, adjusting marketing strategy, pr improving efficiency”. However those two interventions strategy can be solved the problem that to identify how their performance does not meet planned expectation marketing. Moreover there are many implementation problems such as customer complaint, customer service problem, customer-suppliers disputes, poor morale, poor inter-functional co-ordination, loss defined objectives, strategies, etc.how when its happening to marketing plan that can using the potential structural and behavioural intervention strategies to identify the meaning, role and context in which these intervention strategies could be effectively used, thus in this essay can show that when the implementation problem occur to marketing and how intervention strategies can be solved the problem that occur in the marketing.
Background
Initially, in the marketing plan implementation, each company have to expectation about accomplishing to their marketing and then when they have problems in their marketing, for example, DSK company is about express delivery company which now on they have problems customer complaints because too late in delivery to customer and have not received delivery that problem lead to this company having bad customer service problems and can be lead to other problems which, lost in delivery and however that can lead to they might loss of trust between customer and supplier. As the example before you can see that DSK express delivery’s company have been some problem in their business such as customer complaint, customer service problems