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The Manager's Job: Folklore and Fact.
Authors:
Mintzberg, Henry1
Source:
Harvard Business Review. Mar/Apr90, Vol. 68 Issue 2, p163-176. 14p. 2 Diagrams, 3 Cartoon or Caricatures.
Document Type:
Article
Subject Terms:
*MANAGEMENT research
*EXECUTIVE ability (Management)
*EXECUTIVES -- Rating of
*CHIEF executive officers
*INTERPERSONAL relations
*INDUSTRIAL relations
*DECISION making
*NEGOTIATION in business
*COMMUNICATION in management
REPRINTS (Publications)
Abstract:
HBR regularly reprints "classic" articles that are at least 15 years old and that have demonstrated enduring value. In this issue, we present a thoughtful analysis of what the manager really does. Originally printed in the July-August 1975 issue, Henry Mintzberg's study continues to speak to readers' needs. Requests for reprints for the last two years alone total more than 22,000. Henry Mintzberg asks, "What do managers do?" After conducting his own study of five CEOs and analyzing other studies of managers and how they work, he concludes that managerial work involves interpersonal roles, informational roles, and decisional roles. These roles require a number of skills: developing peer relationships, carrying out negotiations, motivating subordinates, resolving conflicts, establishing information networks and disseminating information, making decisions with little or ambiguous information, and allocating resources. The author uses his own and other research to present a series of documented facts that debunk myths about managers and how they work. Finally, he argues that a good manager is an

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