Review Questions for the Final Exam (Illustrative Answers)
PRICE IS LOWER IN A MORE ELASCTIC MARKET!!!!!!!!!!
0.1-1 Introduction:Managerial Decision-Making and Market Processes
(a) How does operational effectiveness differ from organizational strategy?
Operational effectiveness is achieving excellence in individual activities while organizational strategy is about combining these activities to fit and reinforce one another and create competitive advantage and obtain superior profitability. OE refers to being “on” the production frontier, while OS refers to where the firm is on the frontier (cost leadership vs. high quality product)
(b) If cost leadership and differentiation (creation of customer value) are the two main strategies available to firms in your industry, what determines your own organization's best strategy?
The requirements for a firm in using cost leadership differ from those of a firm using differentiation. In order for a firm to successfully pursue a strategy of cost leadership, it must have skills and resources such as the ability to sustain capital investments (and access to capital), process engineering skills, intense supervision of labor, products designed for ease of manufacture, and the low-cost distribution system. It must also avoid product proliferation. In order for a firm to successfully pursue a strategy of differentiation, it must have skills and resources including core capabilities, such as marketing or innovation. It must have product, rather than process, engineering skills, and it must have strengths in basic research and brand equity in the form of a corporate reputation for quality or technological leadership. The firm must also have a long tradition in the industry for the ability to acquire skills from others. Strong cooperation from distribution and supply channels is also very important. Ultimately, whether a firm chooses cost leadership or differentiation as a strategy depends