Milestone 3 Interview Questions II 
Interview transcript: Marc (systems analyst) and James Goff (Administrator, Fiscal Operations) February 23, 2011, 8:00-8:30am
Marc: Mr. Goff, thank you for meeting with me. I met with Mr. Harrison who recommended I talk with you about the legislator meal reimbursements process. I head up a team that will be helping to develop plans for a new information system for this process, and I would like your input. Initially, I am interested in learning about the major activities that performed in association with the meal expense reimbursement process. Later in this dialogue, I will ask questions that are more detailed about these activities.
James: Mr. Harrison did mention to me that he met with you. So, the way the meal expense reimbursement program works is simple: legislator submit a meal expense form and we cut them written checks or we direct deposit them into their bank.
Marc: Are the forms filled out electronically and then printed, or do legislators print the form and then complete by hand?
James: We collaborate with OIS (Office of Information Systems) to distribute electronic meal expense forms. As a result, if we make changes to the form, the new file gets pushed to the legislator’s computer. We have not made changes to the template in years, but legislator’s are instructed to use the excel template for convenience. With that said, I do see templates completed by hand and some with a couple of hand written lines at the end.
Marc: How do you receive the completed meal expense reimbursement forms? James: Generally, legislators can only request a reimbursement during the legislative session. As a result, forms are interofficed directly to Finance and Administrative Services. Whoever is at the front desk opens the mail and then distributes accordingly.
Marc: What is involved with processing the forms?
James: First, one of my team members checks the form for the basics: legislator name, address, signature and date. Without all of these, we
Marc: Mr. Goff, thank you for meeting with me. I met with Mr. Harrison who recommended I talk with you about the legislator meal reimbursements process. I head up a team that will be helping to develop plans for a new information system for this process, and I would like your input. Initially, I am interested in learning about the major activities that performed in association with the meal expense reimbursement process. Later in this dialogue, I will ask questions that are more detailed about these activities.
James: Mr. Harrison did mention to me that he met with you. So, the way the meal expense reimbursement program works is simple: legislator submit a meal expense form and we cut them written checks or we direct deposit them into their bank.
Marc: Are the forms filled out electronically and then printed, or do legislators print the form and then complete by hand?
James: We collaborate with OIS (Office of Information Systems) to distribute electronic meal expense forms. As a result, if we make changes to the form, the new file gets pushed to the legislator’s computer. We have not made changes to the template in years, but legislator’s are instructed to use the excel template for convenience. With that said, I do see templates completed by hand and some with a couple of hand written lines at the end.
Marc: How do you receive the completed meal expense reimbursement forms? James: Generally, legislators can only request a reimbursement during the legislative session. As a result, forms are interofficed directly to Finance and Administrative Services. Whoever is at the front desk opens the mail and then distributes accordingly.
Marc: What is involved with processing the forms?
James: First, one of my team members checks the form for the basics: legislator name, address, signature and date. Without all of these, we