Mint Lube Case Study
Banin Akif
MBA – I
Seat # 7049
Operations Management
CASE STUDY (MINIT-LUBE INC.)
Q. 1 What constitutes the mission of Minit-Lube?
Ans: The mission statement for Minit-Lube can be derived as followed:
Our Mission: To provide fast, reliable and superior services in a customer friendly environment while ensuring lowest possible fares.
Q. 2 How does the Minit-Lube operation strategy provide competitive advantage?
Ans: Minit-Lube operations strategy provides the organization advantage over its competitors in the following ways:
- Services Design:
Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.
- Quality management:
Quality exceeds normal standards as all employees are neatly dressed and fully trained from minit-lube school.
- Process:
Efficient use of human resource enables fast service provision as three workers simultaneously work on a car to provide oil-change services.
- Location:
Spotless environment provides customer a refreshing feeling.
- Layout design:
Minit-Lube layout supports process focused ‘job shop’ practice which maximizes the efficiency and quality.
- Human Resource:
Well trained staff graduated from minit-lube school, ensuring cost effectiveness by building good customer relationships and providing speedy and accurate service. Each individual specializes in its own work enabling the maximum level of service.
- Scheduling:
Service providedin least possible time frame with use of efficient human resource in order to meet customer schedules.
- Maintenance:
Minit-Lube provides reliable maintenance solutions because of their trained staff and superior operations management.
Q. 3 Is it likely that Minit-Lube has increased productivity over its more traditional competitors?
MBA – I
Seat # 7049
Operations Management
CASE STUDY (MINIT-LUBE INC.)
Q. 1 What constitutes the mission of Minit-Lube?
Ans: The mission statement for Minit-Lube can be derived as followed:
Our Mission: To provide fast, reliable and superior services in a customer friendly environment while ensuring lowest possible fares.
Q. 2 How does the Minit-Lube operation strategy provide competitive advantage?
Ans: Minit-Lube operations strategy provides the organization advantage over its competitors in the following ways:
- Services Design:
Minit-Lube has a superior service design as it provides fast oil-change, interior cleaning and lubrications services to 3 cars at a time.
- Quality management:
Quality exceeds normal standards as all employees are neatly dressed and fully trained from minit-lube school.
- Process:
Efficient use of human resource enables fast service provision as three workers simultaneously work on a car to provide oil-change services.
- Location:
Spotless environment provides customer a refreshing feeling.
- Layout design:
Minit-Lube layout supports process focused ‘job shop’ practice which maximizes the efficiency and quality.
- Human Resource:
Well trained staff graduated from minit-lube school, ensuring cost effectiveness by building good customer relationships and providing speedy and accurate service. Each individual specializes in its own work enabling the maximum level of service.
- Scheduling:
Service providedin least possible time frame with use of efficient human resource in order to meet customer schedules.
- Maintenance:
Minit-Lube provides reliable maintenance solutions because of their trained staff and superior operations management.
Q. 3 Is it likely that Minit-Lube has increased productivity over its more traditional competitors?