Mis Wintergear Case Study
MIS 2301 Winter Gear Distribution Case Study
wPlaces order
Confirm order and delivery date, issues invoice confirms invoice fulfills order and ships goods follow up delivery conditions met, and payment received
wPlaces order
Confirm order and delivery date, issues invoice confirms invoice fulfills order and ships goods follow up delivery conditions met, and payment received
Winter Gear Distribution
Winter Gear Distribution
FastFit
FastFit
1.
WGB WGB FastFit
FastFit
2.
A single personnel computer A single personnel computer
Sales
Sales
scanner scanner
Operations Operations
Arrows | Flow of operation | 1 | FastFit places order with sales personnel over the phone | 2 | Sales manually completes paper order forms and sends confirmation to Fastfit for each order and their delivery dates | 3 | FastFit confirms for orders to be filled | 4 | Operations fills and ships orders to Fastfit | 5 | Accounting issues invoice to FastFit | 6 | FastFit fulfills payment as agreed | LAN with 4 personal computers, printer, and file server LAN with 4 personal computers, printer, and file server IBM ASA 400 system with 3 CRT-terminals IBM ASA 400 system with 3 CRT-terminals Accounting Accounting
WAN to connect departments WAN to connect departments
3. If customers call and ask for the status of their orders, the answer would generally be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted more details, and depending on the tracking systems that the company uses, they may or may not be able to give them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a timely fashion, so pushing orders out of warehouses would be recorded and their status updated, therefore, it is not much of a business problem.
4. Errors in filling orders are likely because, for example, for ordering
wPlaces order
Confirm order and delivery date, issues invoice confirms invoice fulfills order and ships goods follow up delivery conditions met, and payment received
wPlaces order
Confirm order and delivery date, issues invoice confirms invoice fulfills order and ships goods follow up delivery conditions met, and payment received
Winter Gear Distribution
Winter Gear Distribution
FastFit
FastFit
1.
WGB WGB FastFit
FastFit
2.
A single personnel computer A single personnel computer
Sales
Sales
scanner scanner
Operations Operations
Arrows | Flow of operation | 1 | FastFit places order with sales personnel over the phone | 2 | Sales manually completes paper order forms and sends confirmation to Fastfit for each order and their delivery dates | 3 | FastFit confirms for orders to be filled | 4 | Operations fills and ships orders to Fastfit | 5 | Accounting issues invoice to FastFit | 6 | FastFit fulfills payment as agreed | LAN with 4 personal computers, printer, and file server LAN with 4 personal computers, printer, and file server IBM ASA 400 system with 3 CRT-terminals IBM ASA 400 system with 3 CRT-terminals Accounting Accounting
WAN to connect departments WAN to connect departments
3. If customers call and ask for the status of their orders, the answer would generally be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted more details, and depending on the tracking systems that the company uses, they may or may not be able to give them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a timely fashion, so pushing orders out of warehouses would be recorded and their status updated, therefore, it is not much of a business problem.
4. Errors in filling orders are likely because, for example, for ordering