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REMOTE DEPOSIT CAPTURE PROJECT – Case Scenario – II
(Schwalbe K., 2010, Managing Information Technology Projects 6E, Course Technology, Cengage Learning)
Part 5: Project Quality Management
The Remote Deposit Capture Project team is working hard to ensure that the new system meets expectations. Even though you have a detailed scope statement, schedule, and so on, you want to be sure that the project will please key stakeholders, in particular Harold, the project sponsor, and Tricia, the VP of Marketing. Both of these senior managers are very aware of customers’ needs, so it is important that the new service is stable, secure, and easy to use. They both want the remote deposit capture capability to be ready as soon as possible so the company can start promoting this new service. You know that you cannot meet the schedule goal and provide a high quality service. You also think you will need additional funds since both suppliers have spent more than planned already, and you are only halfway into the project.
Tasks
1. Develop a list of quality standards or requirements related to meeting the stakeholder expectations, focusing on both senior management and customer expectations. Provide a brief description of at least four different requirements. For example, a requirement might be that the new feature is available 24 hours a day, 7 days a week, and that the time it takes to properly scan one check is less than ten seconds. 2. You have decided to expand the testing program to observe several potential customers using early versions of the system to get their feedback. Write a one- to two-page paper describing how this testing might work. Try to find information on how real companies get customer feedback such as this. 3. After analyzing results of early customer testing of the new system, you decide to create a Pareto diagram to easily see what problems or suggestions users reported. Use the template for a Pareto diagram and the following information to
(Schwalbe K., 2010, Managing Information Technology Projects 6E, Course Technology, Cengage Learning)
Part 5: Project Quality Management
The Remote Deposit Capture Project team is working hard to ensure that the new system meets expectations. Even though you have a detailed scope statement, schedule, and so on, you want to be sure that the project will please key stakeholders, in particular Harold, the project sponsor, and Tricia, the VP of Marketing. Both of these senior managers are very aware of customers’ needs, so it is important that the new service is stable, secure, and easy to use. They both want the remote deposit capture capability to be ready as soon as possible so the company can start promoting this new service. You know that you cannot meet the schedule goal and provide a high quality service. You also think you will need additional funds since both suppliers have spent more than planned already, and you are only halfway into the project.
Tasks
1. Develop a list of quality standards or requirements related to meeting the stakeholder expectations, focusing on both senior management and customer expectations. Provide a brief description of at least four different requirements. For example, a requirement might be that the new feature is available 24 hours a day, 7 days a week, and that the time it takes to properly scan one check is less than ten seconds. 2. You have decided to expand the testing program to observe several potential customers using early versions of the system to get their feedback. Write a one- to two-page paper describing how this testing might work. Try to find information on how real companies get customer feedback such as this. 3. After analyzing results of early customer testing of the new system, you decide to create a Pareto diagram to easily see what problems or suggestions users reported. Use the template for a Pareto diagram and the following information to