Mk 201
Management Study Guide
Chapter 1
Self-Management: the capacity to act with a strong self-awareness
Managers: persons who directly supervise, support, and help activate work efforts and achieve the performance goals of individuals, teams, or even an organization
First-line manager: someone who is formally in charge of a small work group composed of non-managerial workers -department head, supervisor, team leader
Middle manager: person in charge of relatively large departments or divisions consisting of several smaller work units or teams -division manager, regional manager, plant manager
Top managers: part of a senior management team that is responsible for the performance of an organization as a whole or for one of its larger parts -CEO, president, vice president
Board of directors: whose members are elected by stockholders to represent their ownership interests
**Corporate governance- the oversight of top management by an organization’s board of directors or trustees
--the upside down pyramid view puts customers at the top of the organization being served by workers who are supported by managers below them—
-Accountability: the requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility
-Effective Manager: someone who successfully helps others achieves high performance and satisfaction in their work
-Quality of work life: the overall quality of human experiences in the workplace
Management Process
1. Planning- the process of setting performance objectives and determining what actions should be taken to accomplish them- set goals and objectives
2. Organizing- the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups. Bring people and resources together to put plans into action.
3. Leading- the process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and
Chapter 1
Self-Management: the capacity to act with a strong self-awareness
Managers: persons who directly supervise, support, and help activate work efforts and achieve the performance goals of individuals, teams, or even an organization
First-line manager: someone who is formally in charge of a small work group composed of non-managerial workers -department head, supervisor, team leader
Middle manager: person in charge of relatively large departments or divisions consisting of several smaller work units or teams -division manager, regional manager, plant manager
Top managers: part of a senior management team that is responsible for the performance of an organization as a whole or for one of its larger parts -CEO, president, vice president
Board of directors: whose members are elected by stockholders to represent their ownership interests
**Corporate governance- the oversight of top management by an organization’s board of directors or trustees
--the upside down pyramid view puts customers at the top of the organization being served by workers who are supported by managers below them—
-Accountability: the requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility
-Effective Manager: someone who successfully helps others achieves high performance and satisfaction in their work
-Quality of work life: the overall quality of human experiences in the workplace
Management Process
1. Planning- the process of setting performance objectives and determining what actions should be taken to accomplish them- set goals and objectives
2. Organizing- the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups. Bring people and resources together to put plans into action.
3. Leading- the process of arousing people’s enthusiasm to work hard and inspiring their efforts to fulfill plans and