A therapist shouldn’t assume ambivalence is over at this point, and he or she shouldn’t jump to a simple solution. It is important to involve the client actively in
deciding what they are going to be doing, and setting priorities. In order to work with a client during their transition from phase one of discussion of problems, to phase two of coming up with solutions, the therapist should make a summary reflection. This includes reviewing the person’s concerns, reluctance, reasons for change, and other motivational statements, and summarizing them all in one statement. This then leads to the therapist asking the client a key question, or an open question. For example, “Now what?” or “Where do we go from here?” This kind of question helps the therapist avoid falling into the trap of providing a solution to the client. Active listening is then followed by the key question, and after a while this may actively engage the client. This gently pushes the client into the process of negotiating a plan for change.