MSQ CH1
Essentials of Organizational Behavior, 11e (Robbins/Judge)
Chapter 1 Introduction to Organizational Behavior
1) Until the late 1980s, business school curricula emphasized the ________ aspects of management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula.
Diff: 1 Page Ref: 1
Quest. Category: Concept/Definitional
LO: 1
2) Which of the following is not a reason why business schools have begun to include classes on organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at work and lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behavior.
Diff: 2 Page Ref: 1-2
Objective: Interpersonal Skills
Quest. Category: Concept/Definitional
LO: 1
3) ________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.
Chapter 1 Introduction to Organizational Behavior
1) Until the late 1980s, business school curricula emphasized the ________ aspects of management.
A) ethical
B) people
C) technical
D) human
E) global
Answer: C
Explanation: C) Until the late 1980s, business school curricula emphasized the technical aspects of management, focusing on economics, accounting, finance, and quantitative techniques. Course work in human behavior and people skills received relatively less attention. Over the past three decades, however, business faculty have come to realize the role that understanding human behavior plays in determining a manager's effectiveness, and required courses on people skills have been added to many curricula.
Diff: 1 Page Ref: 1
Quest. Category: Concept/Definitional
LO: 1
2) Which of the following is not a reason why business schools have begun to include classes on organizational behavior?
A) to increase manager effectiveness in organizations
B) to help organizations attract top quality employees
C) to expand organizations' consulting needs
D) to improve retention of quality workers
E) to help increase organizations' profits
Answer: C
Explanation: C) Understanding human behavior plays an important role in determining a manager's effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-performing employees. Positive social relationships are associated with lower stress at work and lower turnover. Finally, companies with reputations as good places to work have been found to generate superior financial performance. Expanding a company's consulting needs is not a positive reason to teach organizational behavior.
Diff: 2 Page Ref: 1-2
Objective: Interpersonal Skills
Quest. Category: Concept/Definitional
LO: 1
3) ________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.