My Solution Journal Analysis

My Solution Journal
Mario Herrera
PHL/458
November 14, 2014
Noel Sherry
My Solution Journal
Entry 1
My personal challenge was a recent 911 call received by our fire station. The call was a medical call that was as challenging as I could possibly imagine. The call came in around 3 a.m. to an unconscious unresponsive 34 year old male that was in the middle of the street while the reporting party was at the scene administering CPR. On a particular call like this one it’s of the utmost importance to start my creative thinking process prior to even getting to the scene. Curiosity is also an important component that must be put in play to draw up an image of the situation even before we get to the scene. The only way to produce such images
is with the use of curiosity and imagination.
Entry 2
The techniques that I used to create the curiosity necessary to solve the problem were as follow.
As I approached the scene I was observant of my surroundings and the time of the day. I noticed all the many imperfections of the scene starting with the location of the victim. I noticed the dissatisfactions of the reporting party. I searched for causes by asking the reporting party and bystanders for information in regards to how this individual ended up in the middle of the street and if anyone knew the individual. Getting that information would allow me to further know what exactly happened to the individual including obtaining medical history pertinent to the individual. I was sensitive to implications as soon as I saw that the bystanders were related to the individual. As my crew began to work on the individual I noticed many issues and problems that were producing controversy. The scene itself didn’t make scene from the patient location to injuries that we assessed as we provided patient
care.

Entry 3
Distinguishing the problems from issues were obvious at this point simply because of the information gathered was not in tune with the incident itself. It was clear how my critical thinking process kicked in to analyze the facts that we had obtained from the scene to the false information presented to me by the reporting party. This is the point where I start the investigating process of solving the problem that caused the issue.
The reporting party seems nervous and why is he chaining his story every time I ask him what happened?
The man is 34yrs old and according to family at the scene he does not have any medical history let alone a heart condition of any type. So why the sudden collapse?
Its 3 a.m. and it smells like alcohol. Can it be alcohol or drugs is involved?
While providing patient care we noticed blood coming from ears why?

Entry 4
As I conclude my investigation I now must allow my critical thinking process to answer all my questions from the information gathered and analyzed.
I know the reporting party is definitely hiding the cause of the problem simply because of his non-verbal actions and his statements. After speaking with family I found out the patient is healthier than most 34yr old males and has no medical history. This alerts me that the reporting party stating he just lost conscious, is highly doubtful. Reporting party also stated the patient had done cocaine in the bathroom earlier that evening. That lets me know the patient had been drinking and drugs were involved. I knew alcohol was involved because I could smell the alcohol on breath. As I further interrogated reporting party he stated the patient fell down earlier in the night right before they got into the truck leaving the bar. This was the key to my last question of why was there blood coming from the ears of the patient. Blood coming from the ears is a sign of severe head trauma which may explain the blood from the ears. Knowing this information was crucial not only to investigation but more importantly it allowed us to properly treat the patient. After it was all said and done I was able to solve the problem that became an issue by strategically analyzing the information and using the many techniques of my thinking
process.
Entry 5 and 6
The ideas for my solution were simple but yet strategic. I looked for unusual combinations and analogy. I used pro and con arguments to understand the different possibilities on what may have or not have happened. Most important I visualized a solution from the time the call came in to our fire house. Not only did I visualize solutions but also it was important to visualize the situation to assist in having a positive ending.
Entry 7
My most imaginative and original idea was my nonverbal approach to the interrogation of the reporting party. I used kind and considerate words to allow parties involved to feel I was the individual whom you can mistake kindness for weakness. I knew my crew was taking care of the patient and it was my duty to seek answers to what happened to the patient prior to the incident. So my imaginative and original idea was not so much physical but mental as my critical process was exercised to discover the reality of what really happened to the individual.
In conclusion the efforts of my company and I were the main reason the patient survived and lived to tell his story. My personal efforts with information gathering was key for local authorities during the investigation. We later found out that patient had been assaulted outside the bar and thrown over a 12 foot wall. Reporting party was later arrested for failure to render aid and destruction of evidence. Reporting party drove around for approximately an hour before he called 911. Although the patient survived he suffered severe head trauma and nerve damage that partially paralyzed his lower body.