Needs Assessment for Quality Improvement Paper
Needs Assessment for Quality Improvement Paper
Team B
University of Phoenix
A description of the chosen process A description of the chosen process is to advertise products and services that are available to the community in a manner that is easier for the client to identify and find. The Office of Community Collaboration’s (OCC) website could contain links that would be a resource tool to guide the public clients and professionals to community resources that meet the needs of Texas’ highly vulnerable clients. It could contain a list that identifies state resources and links to agencies for clients and professionals, with the professional’s portion requiring an access code or another information systems’ security measured to restrict access to the public. These tools could be available so that the public and professionals would have a means of obtaining information on relevant service resources organized for easy access all in one convenient location…the OCC website.
An 'As-Is ' flow chart of the process to be analyzed Currently, the highly vulnerable public clients are having difficulty finding the services that they require for the needs. Clients sometimes have to navigate between multiple agencies to receive services such as a person with mental illness may be served by one agency for the mental illness condition, but if he/she also has a physical health problem, he/she would be required to go to another agency, and for substance abuse, still another agency. Often the client doesn’t know who offers what services and ends up without any service. Even the local governments, community groups, and advocacy organizations who needed to navigate the agencies’ structure would have difficulty finding services for their vulnerable clients. House Bill 1188, which stemmed from HB 2292, mandated that the HHSC create an Office of Community Collaboration (OCC) to bring the community services and programs to the community. OCC is
Team B
University of Phoenix
A description of the chosen process A description of the chosen process is to advertise products and services that are available to the community in a manner that is easier for the client to identify and find. The Office of Community Collaboration’s (OCC) website could contain links that would be a resource tool to guide the public clients and professionals to community resources that meet the needs of Texas’ highly vulnerable clients. It could contain a list that identifies state resources and links to agencies for clients and professionals, with the professional’s portion requiring an access code or another information systems’ security measured to restrict access to the public. These tools could be available so that the public and professionals would have a means of obtaining information on relevant service resources organized for easy access all in one convenient location…the OCC website.
An 'As-Is ' flow chart of the process to be analyzed Currently, the highly vulnerable public clients are having difficulty finding the services that they require for the needs. Clients sometimes have to navigate between multiple agencies to receive services such as a person with mental illness may be served by one agency for the mental illness condition, but if he/she also has a physical health problem, he/she would be required to go to another agency, and for substance abuse, still another agency. Often the client doesn’t know who offers what services and ends up without any service. Even the local governments, community groups, and advocacy organizations who needed to navigate the agencies’ structure would have difficulty finding services for their vulnerable clients. House Bill 1188, which stemmed from HB 2292, mandated that the HHSC create an Office of Community Collaboration (OCC) to bring the community services and programs to the community. OCC is
References: Health and Human Services (2005). A progress Report on Consolidation. Retrieved on April 29, 2009 from http://www.hhs.state.tx.us/news/reports/032305_HHSC_Consolidation_Report.pdf. Health and Human Services (1999). Health and Human Services Interagency Economy and Efficiency A Proposal for Implementing House Bill 2641, August 1999. Retrieved on May 1, 2009 from http://www.hhsc.state.tx.us/about_hhsc/HB2641_1999/econwkgp.pdf.