Nigerian Banking Sector: Business Process Reengineering in Organizational Performance
E-ISSN 2281-4612
ISSN 2281-3993
Academic Journal of Interdisciplinary Studies
MCSER Publishing, Rome-Italy
Vol 3 No 5
July 2014
Business Process Reengineering in Organizational Performance in
Nigerian Banking Sector
Eke, Gift Juliet
Adaku Ngozi Achilike
Niger Delta University, Wilberforce Island, Bayelsa State, Nigeria
Doi:10.5901/ajis.2014.v3n5p113
Abstract
In this study, discussion which is an offshoot of the statement of the objectives, review of empirical studies and the theoretical framework will essentially focus on the strategies to achieve the stated objectives. According to the advocates of Business Process Reengineering (BPR), the ultimate solution for increasing productivity and quality while cutting costs at the same time, putting the customer first has finally been found. Recommendations were proffered for Caseteams to comprise of both managers as well as those who actually do the work and BPR to be
‘owned’ by the organization and not driven by outside consultants, among others.
Keywords: Business Process, Environment, Organisational reengineering
1. Background of the Study
In today's highly competitive and constantly changing market place, in order to thrive and operate successfully, it is inevitable for companies to give up obsolete ways of doing business and adjust to changes in their environment. In the world of competition, ‘change’ is the key word. In organizations where changes are going on at alarming speed, it is needed to switch over from rigid, heretical business style to quick, responding and flexible process. Business Process Reengineering
(BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in critical contemporary measures of performance such as cost, service, quality and speed, (Hammer 1993). BPR is boon to those organizations where the business is young and slow.
BPR is required to take quantum leaps in productivity for competitive advantage –(Ringim, Hasnan, and Razalli
ISSN 2281-3993
Academic Journal of Interdisciplinary Studies
MCSER Publishing, Rome-Italy
Vol 3 No 5
July 2014
Business Process Reengineering in Organizational Performance in
Nigerian Banking Sector
Eke, Gift Juliet
Adaku Ngozi Achilike
Niger Delta University, Wilberforce Island, Bayelsa State, Nigeria
Doi:10.5901/ajis.2014.v3n5p113
Abstract
In this study, discussion which is an offshoot of the statement of the objectives, review of empirical studies and the theoretical framework will essentially focus on the strategies to achieve the stated objectives. According to the advocates of Business Process Reengineering (BPR), the ultimate solution for increasing productivity and quality while cutting costs at the same time, putting the customer first has finally been found. Recommendations were proffered for Caseteams to comprise of both managers as well as those who actually do the work and BPR to be
‘owned’ by the organization and not driven by outside consultants, among others.
Keywords: Business Process, Environment, Organisational reengineering
1. Background of the Study
In today's highly competitive and constantly changing market place, in order to thrive and operate successfully, it is inevitable for companies to give up obsolete ways of doing business and adjust to changes in their environment. In the world of competition, ‘change’ is the key word. In organizations where changes are going on at alarming speed, it is needed to switch over from rigid, heretical business style to quick, responding and flexible process. Business Process Reengineering
(BPR) is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in critical contemporary measures of performance such as cost, service, quality and speed, (Hammer 1993). BPR is boon to those organizations where the business is young and slow.
BPR is required to take quantum leaps in productivity for competitive advantage –(Ringim, Hasnan, and Razalli