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Although Hoosier Burger is well organized for its foods, especially the Hoosier Burger Special, plate lunches are also offered. These include such main menu items as barbecue ribs, grilled steak, meat loaf, and grilled chicken breast. The customer can choose from a variety of side items, including roasted garlic mashed potatoes, twice-backed potatoes, coleslaw, corn, backed beans, and Caesar salad.
Many downtown businesses often call and place orders for meals. These are combination meals consisting of a selection of main menu items and three side orders. The customer can request Hoosier Mighty Meals to feed 5, 10, 15, or 20 individuals. As a convenience to its business customers, Bob and Thelma allow business customers to charge their order. Once each month, a bill is generated and sent to those business customers who have charged their orders. Bob and Thelma have found that many of their business customers are repeat customers and often place orders for the same Hoosier Mighty Meals. Bob asks if it is possible to track customer’s order history, and you indicate that it is indeed possible.
As one of a Build a Better System’s lead analysts on the Hoosier Burger project, you have spent significant time discussing the current and future needs of the restaurant with Bob and Thelma. In one of these conversations, Bob and Thelma mentioned that they were in the process of purchasing the empty lot next to Hoosier Burger. In the future, they would like to expand the business to include a drive- through, build a larger seating area in the restaurant, include more items on the Hoosier Burger menu, and provide delivery service to the customers. After several discussions and much thought, the decision was made to implement the drive-through and delivery service and wait on the activities requiring physical expansion. Implementing the drive-through service will require only minor physical alterations to the west side of the Hoosier Burger building. Many of Hoosier Burger’s

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