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Nodding of head is a signal agreement and indicates that they listen to the speaker. Gestures the use of head, arms, shoulder to accentuate verbal message gain attention, clarify or describe further, emphasize a point.
There are different voice cues: Pitch -changes in voice tone, Volume -degree of loudness, Rate of speech-speed, Voice- quality raspy, nasal, hoarse, Articulation -pronunciation clarity of words usage, Pauses, Silence, Semantics -choice of words (jargon).
Nonverbal communication has various effects on customer service. Personal knowledge and growth increases, awareness of similarities important, must learn about cultures, habits, values and beliefs, requires action plan for learning about culture and people.
These negative nonverbal communications are displayed and cause negative effects. Unprofessional handshake, fidgeting-hand-wringing, throat-clearing, playing with items while u speak, licking lips, drumming
References: WWW.E-HOW.COM WWW.YAHOO.COM WWW.WIKIPEDIA.COM