Nonverbal Communication In Health And Social Care
Nonverbal communication is communication which isn’t verbal, it is also cues which people follow to interpret a message. This contains different factors such as posture which gives indication of how they are feeling. For example if a person is slouching or got their arms folded this could mean they are not interested or not listening. Facial expressions again can tell their emotions. For example if a person is frowning then this missed they are displeased. This can be interpreted both wrongly and correctly. Eye contact is important so they can tell that they are being listened too. People prefer it if they are looked in the eyes when been spoken to. This is because it shows that the other is interested in what they are saying and also it shows
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trust. Gestures also indicate how someone is feeling and can give off cues, for example a person shrugging their shoulders means they ‘do not know’ or are unsure. People should also not use threating body language because it could cause problems for example scowling at someone will make them feel conscious and it could start arguments, so they need to be careful with the body language they use. Personal space is important so they do not feel uncomfortable. If a person got to close to someone this would cause them to feel uncomfortable and in some cases people are friendlier than others, this is why they may get to close. This is important in health and social care that it doesn’t happen so clients feel comfortable and will wish to use the service again. Lastly they should be a reflective listener to show respect and so they are able to respond. All of these are important so the people who are communicating can deliver a message effectively and how they want it delivered. Although the wrong nonverbal communication can give off wrong impressions and could even cause discrimination to both client and professional. This could long term cause them not wanting to use the service again. An example of this in health and social care is a professional can tell what a patient or client is feeling depending on how they are nonverbal communicating. This is good so they can see and interpret their feelings and emotions.
Methods of communicating:
• Written, Oral, Technology, alternative (sign language, Makaton, braille.)
Written communication is where the communication is wrote in a visual form.
For example a leaflet, letter or appointment cards. These are all ways which communication can be written. An example of this in health and social care is a receptionist sending a client a letter telling them their appointment has been changed or cancelled. And advantage of this type of communication is it can be done 24/7, it can be formal or informal and also it can be sent in different forms/ways to suit the person receiving the communication. Although a disadvantage to this is it can be a slow process for the communication to be received.
Oral communication is where it is spoken. For example face to face appointments, triage phone calls and choose and book service. This type of communication occurs most of the time in health and social care. An example of this is a professional telling or talking to a client about how they are feeling. An advantage of oral communication is it is quicker than sending a letter for example, although the disadvantage is the person has to be near to communicate this way. Also the wrong oral could be used or it could be hard for the receiver to …show more content…
understand.
Technology is also used a lot for communicating. This is good because it can be done 24/7. Although the biggest problem with it is not all people can access the internet or certain technology. This puts barriers in place as it prevents people from communicating. An example of technology communication is sending an email or text. An example in health and social care is a professional sending an email to a client telling them information about their appointment. The disadvantages to this is some people may not have access to internet so it could put a barrier in place.
Alternative communication is used in places such as hospitals. Things such as sign language, Makaton, braille are used so all people can communicate, and a language barrier isn’t put in place. An example of this is a blind person trying to find their way around a hospital, they will use braille to read and know where to go. This is good so all people can communicate although not every professional will know Makaton for example. This could cause them not to be able to communicate with the individual in health and social care environment.
Communication and interpersonal interaction:
• Interpersonal Interactions: When communicating with other Interpersonal interactions occur. This is things like relating to one another and sharing feelings, they can be both verbal and non-verbal.
• Communication in context: There is two types of communication, these are formal and informal. This all depends on the situation you are in and how to address it. For example the time when people use informal communication is in a relaxed environment usually with people you know well. For example in health and social care two colleagues who have worked together for years, will usually use informal language e.g. slang words to communicate. Formal communication happens in formal situations. This occurs usually between two or more people who are not comfortable with each other or do not know each other well communicate. In health and social care this happens a lot between clients and professionals. This is because the setting is formal and it has to stay professional between the two. Also the clients don’t know them on a personal level so speaking formally is necessary.
• The communication between colleagues varies between formal and informal. It depends on how much they know each other, the service/setting they work in and also whether it is appropriate to use either formal or informal.
• Multi-agency working: this is where professionals and workers come/work together from different sectors. This has to be a formal situation because it helps reduce chance of misunderstanding and it also helps build trust and the situation be professional.
• Multi professional working: this is where professionals who have different backgrounds needs to work together to assess the client’s needs. This needs to be a formal situation so it is kept professional and also it needs to be planned to avoid communication barriers.
Theories of communication:
Argyle’s communication cycle.
Firstly the idea occurs. This is where you decide on what message to send. Problems occur here such as not know what to send or how to send it. Next the message is coded. The form of communication is decided and the form of language based upon the receiver. This can cause problems if the wrong language is used, for example informal or formal. The message is then sent. Problems can happen here such as wrong media choice. The message is then received. Body language is used to get clues on what they are thinking or feeling and to show emotions. The problems which can occur here are body language can be used or interpreted incorrectly. The message is then decoded. The receiver interprets the message, problems are if the receiver doesn’t understand what has been said. And this can cause them not been able to respond. The message is then understood/ decoded correctly, and then listens to the response and the cycle starts again. This type of communication is used in health and social setting between clients or colleagues, or between professionals and
professionals.
Tuckman’s communication: Tuckman theorist is the stages of group interaction. It starts off with the group forming. This is the point where people are unsure about other members and the task. The next stage is storming. This is the power struggle in the group, people find out the roles they will play and this is where arguments may occur here. Next is norming. This is where the group develop common sense of belief and values, trust also builds here. Lastly performing occurs. This is where the group’s values are in place and people have roles/jobs and can work comfortably together. They know the purpose and want to succeed. This type of communication is used all the time in health and social care settings, especially when workers are forced to work together. They have to come to decisions together to benefit the client. For example a paramedic team.
trust. Gestures also indicate how someone is feeling and can give off cues, for example a person shrugging their shoulders means they ‘do not know’ or are unsure. People should also not use threating body language because it could cause problems for example scowling at someone will make them feel conscious and it could start arguments, so they need to be careful with the body language they use. Personal space is important so they do not feel uncomfortable. If a person got to close to someone this would cause them to feel uncomfortable and in some cases people are friendlier than others, this is why they may get to close. This is important in health and social care that it doesn’t happen so clients feel comfortable and will wish to use the service again. Lastly they should be a reflective listener to show respect and so they are able to respond. All of these are important so the people who are communicating can deliver a message effectively and how they want it delivered. Although the wrong nonverbal communication can give off wrong impressions and could even cause discrimination to both client and professional. This could long term cause them not wanting to use the service again. An example of this in health and social care is a professional can tell what a patient or client is feeling depending on how they are nonverbal communicating. This is good so they can see and interpret their feelings and emotions.
Methods of communicating:
• Written, Oral, Technology, alternative (sign language, Makaton, braille.)
Written communication is where the communication is wrote in a visual form.
For example a leaflet, letter or appointment cards. These are all ways which communication can be written. An example of this in health and social care is a receptionist sending a client a letter telling them their appointment has been changed or cancelled. And advantage of this type of communication is it can be done 24/7, it can be formal or informal and also it can be sent in different forms/ways to suit the person receiving the communication. Although a disadvantage to this is it can be a slow process for the communication to be received.
Oral communication is where it is spoken. For example face to face appointments, triage phone calls and choose and book service. This type of communication occurs most of the time in health and social care. An example of this is a professional telling or talking to a client about how they are feeling. An advantage of oral communication is it is quicker than sending a letter for example, although the disadvantage is the person has to be near to communicate this way. Also the wrong oral could be used or it could be hard for the receiver to …show more content…
understand.
Technology is also used a lot for communicating. This is good because it can be done 24/7. Although the biggest problem with it is not all people can access the internet or certain technology. This puts barriers in place as it prevents people from communicating. An example of technology communication is sending an email or text. An example in health and social care is a professional sending an email to a client telling them information about their appointment. The disadvantages to this is some people may not have access to internet so it could put a barrier in place.
Alternative communication is used in places such as hospitals. Things such as sign language, Makaton, braille are used so all people can communicate, and a language barrier isn’t put in place. An example of this is a blind person trying to find their way around a hospital, they will use braille to read and know where to go. This is good so all people can communicate although not every professional will know Makaton for example. This could cause them not to be able to communicate with the individual in health and social care environment.
Communication and interpersonal interaction:
• Interpersonal Interactions: When communicating with other Interpersonal interactions occur. This is things like relating to one another and sharing feelings, they can be both verbal and non-verbal.
• Communication in context: There is two types of communication, these are formal and informal. This all depends on the situation you are in and how to address it. For example the time when people use informal communication is in a relaxed environment usually with people you know well. For example in health and social care two colleagues who have worked together for years, will usually use informal language e.g. slang words to communicate. Formal communication happens in formal situations. This occurs usually between two or more people who are not comfortable with each other or do not know each other well communicate. In health and social care this happens a lot between clients and professionals. This is because the setting is formal and it has to stay professional between the two. Also the clients don’t know them on a personal level so speaking formally is necessary.
• The communication between colleagues varies between formal and informal. It depends on how much they know each other, the service/setting they work in and also whether it is appropriate to use either formal or informal.
• Multi-agency working: this is where professionals and workers come/work together from different sectors. This has to be a formal situation because it helps reduce chance of misunderstanding and it also helps build trust and the situation be professional.
• Multi professional working: this is where professionals who have different backgrounds needs to work together to assess the client’s needs. This needs to be a formal situation so it is kept professional and also it needs to be planned to avoid communication barriers.
Theories of communication:
Argyle’s communication cycle.
Firstly the idea occurs. This is where you decide on what message to send. Problems occur here such as not know what to send or how to send it. Next the message is coded. The form of communication is decided and the form of language based upon the receiver. This can cause problems if the wrong language is used, for example informal or formal. The message is then sent. Problems can happen here such as wrong media choice. The message is then received. Body language is used to get clues on what they are thinking or feeling and to show emotions. The problems which can occur here are body language can be used or interpreted incorrectly. The message is then decoded. The receiver interprets the message, problems are if the receiver doesn’t understand what has been said. And this can cause them not been able to respond. The message is then understood/ decoded correctly, and then listens to the response and the cycle starts again. This type of communication is used in health and social setting between clients or colleagues, or between professionals and
professionals.
Tuckman’s communication: Tuckman theorist is the stages of group interaction. It starts off with the group forming. This is the point where people are unsure about other members and the task. The next stage is storming. This is the power struggle in the group, people find out the roles they will play and this is where arguments may occur here. Next is norming. This is where the group develop common sense of belief and values, trust also builds here. Lastly performing occurs. This is where the group’s values are in place and people have roles/jobs and can work comfortably together. They know the purpose and want to succeed. This type of communication is used all the time in health and social care settings, especially when workers are forced to work together. They have to come to decisions together to benefit the client. For example a paramedic team.