1. Analyse Communication methods and assess their effectiveness in a care setting
Effective communication is the foundation for any health care setting. Communication is essential in these environments as is helps classify issues, provides emotional support and also establishes relationships. It is important for employees in health care setting’s to be equipped with social skills in order to identify wide range of emotional needs. Wilbur Schramm theory is ‘to understand human communication process, one must understand how people relate to each other’. For example a care worker needs to be able to adapt their social skills to be able to communicate with different patients and identifying their client’s needs.
Communication is verbal or non-verbal. Verbal is spoken (oral) which can be accomplished face-to-face. This type of communication is central to establish relationships between people. For example a professional in a hospital will use verbal communication to inform a patient of any procedure or care task that is given. This builds a sense of trust because communicating face-to-face establishes that the professional has time to care for the patient, which makes the patient feel looked after. Verbal communication also allows any questions to be raised and gives opportunity to answer. This is effective as any misunderstanding issues would be raised.
Non-verbal communication (written) is also used in a health care environments. Such as hospitals. They use written communication to record medical history, staff Rota’s and formal policies and procedures. This is the most effective way in recording patients’ medical history as it is more accurate and factual. Another example of this form used in hospitals is during ‘handover meetings’. This happens before staff rotation, the staff on shift update the staff about to come on shift with any events or incidents that occurred. These meetings can be informal and rushed, the lack of communication found here can cause problems in hospital productivity as the new staff on shift might not get all
Communication is verbal or non-verbal. Verbal is spoken (oral) which can be accomplished face-to-face. This type of communication is central to establish relationships between people. For example a professional in a hospital will use verbal communication to inform a patient of any procedure or care task that is given. This builds a sense of trust because communicating face-to-face establishes that the professional has time to care for the patient, which makes the patient feel looked after. Verbal communication also allows any questions to be raised and gives opportunity to answer. This is effective as any misunderstanding issues would be raised.
Non-verbal communication (written) is also used in a health care environments. Such as hospitals. They use written communication to record medical history, staff Rota’s and formal policies and procedures. This is the most effective way in recording patients’ medical history as it is more accurate and factual. Another example of this form used in hospitals is during ‘handover meetings’. This happens before staff rotation, the staff on shift update the staff about to come on shift with any events or incidents that occurred. These meetings can be informal and rushed, the lack of communication found here can cause problems in hospital productivity as the new staff on shift might not get all