Communication in Health and Social Care
Williams College
Communication in health and Social Care
Name: Deshan Weerasinghe
Student ID: D0113P16004
Table of Content
Content Page
Introduction 2 1.1 Apply relevant theories of communication to health and social care contexts 3 1.2 Use communication skills in health and social care context 4 1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings 5 1.4 Analyze the use of strategies to support users of health and social care services with specific communication needs. 6
2.1 Explain how the communication process is influenced by values and cultural factors 6
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care 7
2.3 Analyze the effectiveness of organizational systems and policies in promoting good practice in communication 8
2.4 Suggest ways of improving the communication process in a health and social care setting 9
3.1 Access and use standard ICT software package to support work in health and social care 9
3.2 Analyze the benefits of using ICT in health and social care for users of services, care workers and care organizations 10
3.3Analyse how legal considerations in the use of ICT impact on health and social care11
Conclusion 11
Reference 11
Scenario
As a manager of Nursing home workplace I have attend this report.
Introduction
Communication is important in health and social care as people communicate for different reasons and to provide cares to service users. Moreover, it helps to express their opinions and express their feelings, emotions.
According to Anti Essay (2013) in health and social care settings communications with service users might not always verbal due to dementia, and learning disabilities or any mental problems.
Communication in health and Social Care
Name: Deshan Weerasinghe
Student ID: D0113P16004
Table of Content
Content Page
Introduction 2 1.1 Apply relevant theories of communication to health and social care contexts 3 1.2 Use communication skills in health and social care context 4 1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings 5 1.4 Analyze the use of strategies to support users of health and social care services with specific communication needs. 6
2.1 Explain how the communication process is influenced by values and cultural factors 6
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care 7
2.3 Analyze the effectiveness of organizational systems and policies in promoting good practice in communication 8
2.4 Suggest ways of improving the communication process in a health and social care setting 9
3.1 Access and use standard ICT software package to support work in health and social care 9
3.2 Analyze the benefits of using ICT in health and social care for users of services, care workers and care organizations 10
3.3Analyse how legal considerations in the use of ICT impact on health and social care11
Conclusion 11
Reference 11
Scenario
As a manager of Nursing home workplace I have attend this report.
Introduction
Communication is important in health and social care as people communicate for different reasons and to provide cares to service users. Moreover, it helps to express their opinions and express their feelings, emotions.
According to Anti Essay (2013) in health and social care settings communications with service users might not always verbal due to dementia, and learning disabilities or any mental problems.
References: * Anti Essay (2013Introduction to Communication in Health, Social Care or Children’s available on <http://www.antiessays.com/free-essays/322841.html accessed on 15/03/2013 * Billingham,M(2010) Health and social care Level 3. Heinemann:Oxfard * Burnard, P. (1992) Communicate! Edward Arnold: London * CQC (2010).Code of practice confidential personal information.CQC * Rasheed E, and Hetheringion A(2010) Btec Level 2 health and social care.Saffron house,London * Stretch, B and Whitehoues, M(2007) Health and social care book 2 * Hill, A and Show,I(2011) Social work and ICT.Sage:London * Stretch, B(2005) Btec National Health Studies.Heinemann:Oxfard * Moonie,N(2000) Advanced health and social care.Heinemann:Oxfard * Reader H * Joos , I and Nelson, R(2010) Introduction to computers for health care professionals,Jones and Barlett: London