Unit 1 Health and Social Care
1
Developing effective communication in health and social care
LO1 Understand effective communication and interpersonal interaction in health and social care contexts of communication forms of communication interpersonal interaction communication and language needs and preferences
LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments theories of communication environmental factors affecting communication barriers to communication
2
Developing effective communication in health and social care
UNIT UNIT 11
LO3 Understand ways to overcome barriers in a health and social care environment
LO4 Be able to communicate and interact effectively in a health and social care environment one-to-one and group contexts of communication
communication and interpersonal interaction strategies aids to communication
verbal and non-verbal communication skills effectiveness
3
Contexts of communication in health and social care
Health and social care professionals have to develop effective communication skills in order to work with the diverse range of people who use and work within care services. The two contexts, or types of circumstances, in which communication and interaction occur are one-to-one and group contexts. Your assessment criteria:
P1 Explain the role of effective communication and interpersonal interaction in a health and social care context
Effective communication is an important feature of care practice.
P1
One-to-one communication
Reflect
Who was your last one-to-one communication with? Did it follow the three phases of effective communication described on the left?
One-to-one communication occurs when one person speaks with or writes to another individual. This happens when a care professional meets with a person who has health worries or personal concerns, such as during a doctor–patient appointment for example. Lots of oneto-one communication also occurs when care professionals meet
Developing effective communication in health and social care
LO1 Understand effective communication and interpersonal interaction in health and social care contexts of communication forms of communication interpersonal interaction communication and language needs and preferences
LO2 Understand factors that influence communication and interpersonal interaction in health and social care environments theories of communication environmental factors affecting communication barriers to communication
2
Developing effective communication in health and social care
UNIT UNIT 11
LO3 Understand ways to overcome barriers in a health and social care environment
LO4 Be able to communicate and interact effectively in a health and social care environment one-to-one and group contexts of communication
communication and interpersonal interaction strategies aids to communication
verbal and non-verbal communication skills effectiveness
3
Contexts of communication in health and social care
Health and social care professionals have to develop effective communication skills in order to work with the diverse range of people who use and work within care services. The two contexts, or types of circumstances, in which communication and interaction occur are one-to-one and group contexts. Your assessment criteria:
P1 Explain the role of effective communication and interpersonal interaction in a health and social care context
Effective communication is an important feature of care practice.
P1
One-to-one communication
Reflect
Who was your last one-to-one communication with? Did it follow the three phases of effective communication described on the left?
One-to-one communication occurs when one person speaks with or writes to another individual. This happens when a care professional meets with a person who has health worries or personal concerns, such as during a doctor–patient appointment for example. Lots of oneto-one communication also occurs when care professionals meet
References: Argyle, M. (1967) The Psychology of Interpersonal Behaviour, Penguin, Harmondsworth Bales, R.F. (1970) Personality and Interpersonal Behaviour, Holt, Rinehart and Winston, New York Burnard, P. (1992) Communicate! Edward Arnold, London Tuckman, B.W. (1965) ‘Developmental sequences in small groups’, Psychological Bulletin, 63, 384–99 55