P3: Explain factors that may influence communication and interpersonal interactions in health and social care.
Body language
They say a picture paints a thousand words, and the same can be said for Body language. Body language definitely plays a big role in influencing communication, by observing body language alone it makes it easy for you toidentify whether somebody shows interest or puts value in what you are saying. It also allows you to make pre judgements about an individual. For instance an audience or an individual can perceive a speaker/someone as arrogant based on the body language he makes and not the content. Making body language a priority for effective communication.
An example of bad body language:
When an individual is not able to sustain good eye contact throughout a one to one conversation or addressing an audience.
Another example of bad body language is constant Fidgeting. Biting your nails, knocking your fingers against the table, scratching your rear – these are all signs of nervousness and give a bad impression.
Linking to H&S:
In a health and social care context (Day care nursery to be precise), a child can demonstrate challenging behaviour. When you correct that child by your Body language alone the child should be able to understand that his behaviour was inappropriate. Things like folding your arms and keeping eye contact show the child that you are serious and you mean business.
Environment
The environment is also key in influencing communication, if the environment is considered subsidiary it can have a major effect in the communication ina one on one conversation. Let’s say for instance there is a disturbingodour lurking in the atmosphere or a fly roaming the room. This can cause the individual to lose focus in the conversation.
Linking to H&S
In a health and social care context (An interview with a parent or guardian) It is vital that environment
Disability