Explain How To Promote Communication In Health And Social Care
Promoting communication in health,social care or children's and young people's settings SHC-unit 31
Task 1:
Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals.
Communication is the process of sharing information between two or more individuals in order to achieve a desired action or effect. It has being emphasised especially amongst all professionals after the tragic death of Victoria Climbie in 2000 as a result of abuse from her guardians. This brought about a lot of criticism to professionals involved in her care and brought about changes to the Children`s Act 1998 after an intensive inquiry by Lord Lamming. A report was published highlighting the investigations carried out and changes that needed to be made in the Health and Social care system.
Communication can be established in different …show more content…
This may include language, environment, cultural differences, mental health barriers and other people. Having a noisy environment causes distraction and individuals may not be able to communicate. Also things like doors and distance may be a barrier especially for someone who is deaf and blind. People come from different backgrounds and English may not be their first language. It is important to highlight this as accents can be difficult to understand sometimes. It is important to not bring personal values and beliefs whilst in the work place. This can have a negative impact on the client as they may feel that they are not involved in making decisions about their life. Other factors may include not listening to the service user, facial expressions, talking too fast, negative body language, tone of voice, personal fears and anxieties and current emotional
Task 1:
Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals.
Communication is the process of sharing information between two or more individuals in order to achieve a desired action or effect. It has being emphasised especially amongst all professionals after the tragic death of Victoria Climbie in 2000 as a result of abuse from her guardians. This brought about a lot of criticism to professionals involved in her care and brought about changes to the Children`s Act 1998 after an intensive inquiry by Lord Lamming. A report was published highlighting the investigations carried out and changes that needed to be made in the Health and Social care system.
Communication can be established in different …show more content…
This may include language, environment, cultural differences, mental health barriers and other people. Having a noisy environment causes distraction and individuals may not be able to communicate. Also things like doors and distance may be a barrier especially for someone who is deaf and blind. People come from different backgrounds and English may not be their first language. It is important to highlight this as accents can be difficult to understand sometimes. It is important to not bring personal values and beliefs whilst in the work place. This can have a negative impact on the client as they may feel that they are not involved in making decisions about their life. Other factors may include not listening to the service user, facial expressions, talking too fast, negative body language, tone of voice, personal fears and anxieties and current emotional