In this criteria the role of effective communication and impersonal interaction in a health and social care context will be explained.
The role of effective communication and impersonal interaction in a health and social care context is important as it plays a big role in all types of work placements, such as, medical, education and health care. Service workers all need to be able to communicate with service users to suit a service user’s situation effectively. The contexts in communication are one-to-one and groups.
Effective communication is important is it enable service workers and service users to ensure that information is not being misunderstood
One-to-one and groups communication can happen formally or informally between colleagues, professionals and …show more content…
In this criteria the role of effective one-to-one and group communication ad interpersonal interaction in health and social care with reference to Argyles theory and Tuckman’s theory.
Good communication and interpersonal interaction is vital within the health and social care sector this is because patients must feel comfortable and health professionals must be able to talk to their patients using good communication to get their point across and be able to tell their patients what they feel is going on.
If s service worker was to dismiss what they service user is trying to say this can be them feel as though they are being pushed aside and that no one has the time to hear what they have to say. The service worker may assume that it is nothing important and does not take the time needed in order to listen to what they have to say. The service user can begin to feel as though they are annoying people and decide to keep the information to