Nt1310 Unit 3 Data Analysis

This year you were able to average 95.05% on CSAT. The department goal is 96%. Based on your score, you partially met the department goal in CSAT. Your rework for the year was 6.48 %. Based on the department goal and the department average, you are exceeding expectations in rework. Your Net Promoter Score is 66.22 % for the year. This percentage is within the department range. This year you averaged 8.85 points per hour. the department goal for the year is 10 points per hour. Based on the department goal and the department average You landed right within the meeting expectations. your whole house in range averaged 95.78%. This percentage landed right within the department goal and the department range. Your whole house completed was 92.57 percent.
Your non-responders were 3.50%. This percentage is within the department range. This year you continued to demonstrate your desire to progress within the department. You enrolled, and successfully completed an SCTE course. You are supportive of the team, our customers, and cross functional departments. You get along with everyone and stay positive in a consistent basis. I recommend that you continue taking those courses to progress within the organization and to become a greater asset to the company. Joshua, based on your performance numbers and in my observations while in the field and in the office, this year you've earned a successful meeting rating for your yearly evaluation. I want to thank you for your support, your team work, and your commitment to a gradual, but consistent improvement in every area of your