Nt1330 Unit 3 Quiz
Experiencing MIS, 3e (Kroenke)
Chapter Extension 2: Using Collaboration Information Systems
Multiple Choice
1) Synchronous communication is defined as ________.
A) communication between similar people and groups in an organization
B) communication between people working in the same department
C) internal communication between the members of a specific group
D) communication that occurs when all team members meet at the same time
Answer: D
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
2) Which of the following is an example of synchronous communication?
A) email
B) voice mail
C) multiparty text chat
D) discussion forum
Answer: C
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study …show more content…
Question 2
3) If a virtual meeting is synchronous, participants should use ________ to interact with each other.
A) wikis
B) multiparty text chat
C) email
D) applications such as Word
Answer: B
Page Ref: 320
Difficulty: Easy
Study Question: Study Question 2
4) ________ meetings are meetings in which participants do not meet in the same place and possibly not at the same time.
A) Concurrent
B) Parallel
C) Synchronous
D) Virtual
Answer: D
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
5) Which of the following is an example of asynchronous communication?
A) email
B) multiparty text chat
C) videoconferencing
D) Microsoft Groove chat
Answer: A
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
6) In ________, one group member posts an entry, an idea, a comment, or a question, and other group members respond to it later, at their convenience.
A) multiparty text chat
B) team survey
C) Microsoft Groove chat
D) a discussion forum
Answer: D
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
7) Which of the following techniques is used when one team member creates a list of questions and asks other members to respond?
A) multiparty text chat
B) team survey
C) social networking
D) discussion forum
Answer: B
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
8) Which of the following stands true for team surveys?
A) Member participation is minimal in surveys.
B) The drawback of team surveys is that participants have too much freedom.
C) It is easy to determine who has not responded.
D) Team surveys are more synchronous than videoconferencing
Answer: C
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
9) Which of the following is a content sharing technique in which the sender does not have any control or record of changes made to the shared content?
A) email attachments
B) multiparty text chat
C) discussion forums
D) videoconferencing
Answer: A
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
10) Which of the following is a technology used to place content on a shared file server in a company?
A) FTP
B) TCP
C) multiparty text chat
D) version control
Answer: A
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question
3
11) Which of the following is true for shared content with version management?
A) Content sharing methods that provide version management cannot accommodate concurrent work.
B) Version management systems provide version control.
C) Version management makes it impossible to know who changed the document and when.
D) Systems that provide version management track changes to documents.
Answer: D
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
12) ________ tracks changes to documents and provides features and functions to accommodate concurrent work.
A) Version management
B) Workflow regulation
C) Workspace management
D) Content regulation
Answer: A
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
13) Which of the following tools provides version management while sharing content?
A) shared files on servers
B) wikis
C) emails with attachments
D) FTP
Answer: B
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
14) Which of the following statements regarding Google Docs is true?
A) Google tracks document revisions, with brief summaries of changes made.
B) A Google account is not essential to edit Google Docs.
C) Google Docs is free to use, but an annual fee is charged for membership.
D) Microsoft Excel documents cannot be uploaded to Google Docs.
Answer: A
Page Ref: 324
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
15) In version control systems, shared documents are placed into a shared directory called a ________.
A) work lab
B) library
C) workspace
D) Groove
Answer: B
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
16) Which of the following is true for document libraries?
A) They do not allow multiple users to edit a document simultaneously.
B) They do not offer a check-out, check-in facility.
C) They do not allow asynchronous content sharing.
D) They do not have the facility to track version histories.
Answer: A
Page Ref: 326
Difficulty: Moderate
Study Question: Study Question 3
17) Which of the following systems for sharing content provides version control?
A) Microsoft SharePoint
B) Google Docs
C) Windows Live SkyDrive
D) File Transfer Protocol
Answer: A
Page Ref: 326
Difficulty: Easy
Study Question: Study Question 3
18) Which of the following is a use of surveys?
A) provide single repository for team documents
B) create a general-purpose list for tracking any resource
C) provide a means to synchronously discuss any issue
D) allow teams to verify understanding of project goals
Answer: D
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
19) Which of the following SharePoint features can be used to share and document team knowledge?
A) wiki
B) chat
C) survey
D) list
Answer: A
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
20) Of the following, which SharePoint feature is used to verify team members' understanding of goals and other project information?
A) document library
B) wiki
C) survey
D) blog
Answer: C
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
True or False
1) Asynchronous communication occurs when team members do not meet at the same time.
Answer: TRUE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
2) A face-to-face meeting is an example of asynchronous communication.
Answer: FALSE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
3) Virtual meetings can be synchronous or asynchronous.
Answer: TRUE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
4) Email is a tool used for asynchronous communication.
Answer: TRUE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
5) The use of discussion forums is a form of synchronous communication.
Answer: FALSE
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
6) Videoconferencing is less intrusive than text chat.
Answer: FALSE
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
7) Surveys are an effective way to obtain team opinions.
Answer: TRUE
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
8) The degree of version management is very high in email communications.
Answer: FALSE
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
9) Version management systems improve the tracking of shared content.
Answer: TRUE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
10) Version management systems provide version control.
Answer: FALSE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
11) Version-control techniques do not limit the actions that can be taken by any particular user. Answer: FALSE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
12) In version-control systems, shared documents are often placed in shared directories called libraries.
Answer: TRUE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
13) Microsoft SharePoint is a platform for creating and managing collaboration sites.
Answer: TRUE
Page Ref: 327
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
14) Discussion forums provide a means for asynchronous communication, but cannot track the comments made by different authors.
Answer: TRUE
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
15) Discussion forums provide a means to asynchronously discuss any issue by providing a single repository of team documents.
Answer: FALSE
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
Essay
1) Why should a team choose to use a collaboration information system?
Answer: Collaboration is critical in business, and numerous software vendors and open source developers have created computer programs to facilitate various collaborative tasks. Once a team learns how to use the tools, and has developed procedures for using them, teamwork will be easier. The team will no longer need to get everyone together face-to-face. It will no longer lose documents; it will be able to determine who is contributing and who is not. Another reason for using collaboration tools is that it will create better results. Such systems facilitate true collaboration, which means feedback and iteration. Each team member can produce documents, and others can comment and make revisions to them.
Page Ref: 319
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 1
2) Explain synchronous and asynchronous communications in organizations with examples.
Answer: Synchronous communication occurs when all team members meet at the same time. Email, discussion forums, and team surveys are examples of asynchronous communication. Asynchronous communication occurs when team members do not meet at the same time. Face-to-face meetings and conference calls are examples of synchronous communication. Virtual meetings in which participants do not meet in the same place and possibly not at the same time are either synchronous or asynchronous communication. If the virtual meeting is synchronous (all meet at the same time), the participants can use conference calls, Webinars, or multiparty text chat. A Webinar is a virtual meeting in which attendees view on the attendee's computer screens. Videoconferencing is another synchronous method. When the team must meet asynchronously, most members try to communicate via email.
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
3) What is version management and why is it important?
Answer: Every collaborative project involves the sharing of content. Although email is simple, easy, and readily available, it will not suffice for collaborations in which there are many document versions or for which there is a desire for content control. Storing documents on servers is better than using email attachments because documents have a single storage location. They are not scattered in different team members' email boxes. However, without any version management it will be impossible to know who changed the document and when.
Version management is a technique used for sharing electronic content. Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work. Wikis, Google Docs & Spreadsheets, and Microsoft Groove are examples of systems that provide version management.
With Google Docs, users can make documents available to others by entering their email addresses or Google accounts. Those users are notified that the document exists and are given a link by which they can access it. In the background, Google merges the users' activities into a single document. Google tracks document revisions, with brief summaries of changes made.
Windows Live SkyDrive provides the ability to store and share Office documents and other files. Only one user at a time can open Windows Live SkyDrive documents for editing.
Page Ref: 323-326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
4) Explain version control with a simple example.
Answer: Version control is the process of limiting the actions that can be taken by a particular user on shared documents. Version management systems improve the tracking of shared content and potentially eliminate problems caused by concurrent document access. They do not, however, provide version control. They do not limit the actions that can be taken by any particular user, and they do not give control over the changes to documents to particular users. With version-control systems, each team member is given an account with a set of permissions. Shared documents are placed into shared directories, sometimes called libraries. Furthermore, document directories can be set up so that users are required to check out documents before they can modify them. When a document is checked out, no other user can obtain it for the purpose of editing it. Once the document has been checked in, other users can obtain it for editing.
Page Ref: 326
Difficulty: Moderate
AACSB: Reflective Thinking
Study Question: Study Question 3
5) What is Microsoft SharePoint?
Answer: Microsoft SharePoint is a comprehensive platform for creating, operating, and administrating Web sites. It is most widely known as a platform for creating and managing collaboration sites. However, SharePoint can also be used as the backbone of more general purpose Web sites. A SharePoint site is a collection of resources that are created and managed via SharePoint and accessed using HTTP, HTML, and related protocols.
Page Ref: 327
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
Chapter Extension 2: Using Collaboration Information Systems
Multiple Choice
1) Synchronous communication is defined as ________.
A) communication between similar people and groups in an organization
B) communication between people working in the same department
C) internal communication between the members of a specific group
D) communication that occurs when all team members meet at the same time
Answer: D
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
2) Which of the following is an example of synchronous communication?
A) email
B) voice mail
C) multiparty text chat
D) discussion forum
Answer: C
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study …show more content…
Question 2
3) If a virtual meeting is synchronous, participants should use ________ to interact with each other.
A) wikis
B) multiparty text chat
C) email
D) applications such as Word
Answer: B
Page Ref: 320
Difficulty: Easy
Study Question: Study Question 2
4) ________ meetings are meetings in which participants do not meet in the same place and possibly not at the same time.
A) Concurrent
B) Parallel
C) Synchronous
D) Virtual
Answer: D
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
5) Which of the following is an example of asynchronous communication?
A) email
B) multiparty text chat
C) videoconferencing
D) Microsoft Groove chat
Answer: A
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
6) In ________, one group member posts an entry, an idea, a comment, or a question, and other group members respond to it later, at their convenience.
A) multiparty text chat
B) team survey
C) Microsoft Groove chat
D) a discussion forum
Answer: D
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
7) Which of the following techniques is used when one team member creates a list of questions and asks other members to respond?
A) multiparty text chat
B) team survey
C) social networking
D) discussion forum
Answer: B
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
8) Which of the following stands true for team surveys?
A) Member participation is minimal in surveys.
B) The drawback of team surveys is that participants have too much freedom.
C) It is easy to determine who has not responded.
D) Team surveys are more synchronous than videoconferencing
Answer: C
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
9) Which of the following is a content sharing technique in which the sender does not have any control or record of changes made to the shared content?
A) email attachments
B) multiparty text chat
C) discussion forums
D) videoconferencing
Answer: A
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
10) Which of the following is a technology used to place content on a shared file server in a company?
A) FTP
B) TCP
C) multiparty text chat
D) version control
Answer: A
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question
3
11) Which of the following is true for shared content with version management?
A) Content sharing methods that provide version management cannot accommodate concurrent work.
B) Version management systems provide version control.
C) Version management makes it impossible to know who changed the document and when.
D) Systems that provide version management track changes to documents.
Answer: D
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
12) ________ tracks changes to documents and provides features and functions to accommodate concurrent work.
A) Version management
B) Workflow regulation
C) Workspace management
D) Content regulation
Answer: A
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
13) Which of the following tools provides version management while sharing content?
A) shared files on servers
B) wikis
C) emails with attachments
D) FTP
Answer: B
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
14) Which of the following statements regarding Google Docs is true?
A) Google tracks document revisions, with brief summaries of changes made.
B) A Google account is not essential to edit Google Docs.
C) Google Docs is free to use, but an annual fee is charged for membership.
D) Microsoft Excel documents cannot be uploaded to Google Docs.
Answer: A
Page Ref: 324
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
15) In version control systems, shared documents are placed into a shared directory called a ________.
A) work lab
B) library
C) workspace
D) Groove
Answer: B
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
16) Which of the following is true for document libraries?
A) They do not allow multiple users to edit a document simultaneously.
B) They do not offer a check-out, check-in facility.
C) They do not allow asynchronous content sharing.
D) They do not have the facility to track version histories.
Answer: A
Page Ref: 326
Difficulty: Moderate
Study Question: Study Question 3
17) Which of the following systems for sharing content provides version control?
A) Microsoft SharePoint
B) Google Docs
C) Windows Live SkyDrive
D) File Transfer Protocol
Answer: A
Page Ref: 326
Difficulty: Easy
Study Question: Study Question 3
18) Which of the following is a use of surveys?
A) provide single repository for team documents
B) create a general-purpose list for tracking any resource
C) provide a means to synchronously discuss any issue
D) allow teams to verify understanding of project goals
Answer: D
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
19) Which of the following SharePoint features can be used to share and document team knowledge?
A) wiki
B) chat
C) survey
D) list
Answer: A
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
20) Of the following, which SharePoint feature is used to verify team members' understanding of goals and other project information?
A) document library
B) wiki
C) survey
D) blog
Answer: C
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
True or False
1) Asynchronous communication occurs when team members do not meet at the same time.
Answer: TRUE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
2) A face-to-face meeting is an example of asynchronous communication.
Answer: FALSE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
3) Virtual meetings can be synchronous or asynchronous.
Answer: TRUE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
4) Email is a tool used for asynchronous communication.
Answer: TRUE
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
5) The use of discussion forums is a form of synchronous communication.
Answer: FALSE
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
6) Videoconferencing is less intrusive than text chat.
Answer: FALSE
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
7) Surveys are an effective way to obtain team opinions.
Answer: TRUE
Page Ref: 321
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
8) The degree of version management is very high in email communications.
Answer: FALSE
Page Ref: 323
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
9) Version management systems improve the tracking of shared content.
Answer: TRUE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
10) Version management systems provide version control.
Answer: FALSE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
11) Version-control techniques do not limit the actions that can be taken by any particular user. Answer: FALSE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
12) In version-control systems, shared documents are often placed in shared directories called libraries.
Answer: TRUE
Page Ref: 326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
13) Microsoft SharePoint is a platform for creating and managing collaboration sites.
Answer: TRUE
Page Ref: 327
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
14) Discussion forums provide a means for asynchronous communication, but cannot track the comments made by different authors.
Answer: TRUE
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
15) Discussion forums provide a means to asynchronously discuss any issue by providing a single repository of team documents.
Answer: FALSE
Page Ref: 332
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4
Essay
1) Why should a team choose to use a collaboration information system?
Answer: Collaboration is critical in business, and numerous software vendors and open source developers have created computer programs to facilitate various collaborative tasks. Once a team learns how to use the tools, and has developed procedures for using them, teamwork will be easier. The team will no longer need to get everyone together face-to-face. It will no longer lose documents; it will be able to determine who is contributing and who is not. Another reason for using collaboration tools is that it will create better results. Such systems facilitate true collaboration, which means feedback and iteration. Each team member can produce documents, and others can comment and make revisions to them.
Page Ref: 319
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 1
2) Explain synchronous and asynchronous communications in organizations with examples.
Answer: Synchronous communication occurs when all team members meet at the same time. Email, discussion forums, and team surveys are examples of asynchronous communication. Asynchronous communication occurs when team members do not meet at the same time. Face-to-face meetings and conference calls are examples of synchronous communication. Virtual meetings in which participants do not meet in the same place and possibly not at the same time are either synchronous or asynchronous communication. If the virtual meeting is synchronous (all meet at the same time), the participants can use conference calls, Webinars, or multiparty text chat. A Webinar is a virtual meeting in which attendees view on the attendee's computer screens. Videoconferencing is another synchronous method. When the team must meet asynchronously, most members try to communicate via email.
Page Ref: 320
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 2
3) What is version management and why is it important?
Answer: Every collaborative project involves the sharing of content. Although email is simple, easy, and readily available, it will not suffice for collaborations in which there are many document versions or for which there is a desire for content control. Storing documents on servers is better than using email attachments because documents have a single storage location. They are not scattered in different team members' email boxes. However, without any version management it will be impossible to know who changed the document and when.
Version management is a technique used for sharing electronic content. Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work. Wikis, Google Docs & Spreadsheets, and Microsoft Groove are examples of systems that provide version management.
With Google Docs, users can make documents available to others by entering their email addresses or Google accounts. Those users are notified that the document exists and are given a link by which they can access it. In the background, Google merges the users' activities into a single document. Google tracks document revisions, with brief summaries of changes made.
Windows Live SkyDrive provides the ability to store and share Office documents and other files. Only one user at a time can open Windows Live SkyDrive documents for editing.
Page Ref: 323-326
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 3
4) Explain version control with a simple example.
Answer: Version control is the process of limiting the actions that can be taken by a particular user on shared documents. Version management systems improve the tracking of shared content and potentially eliminate problems caused by concurrent document access. They do not, however, provide version control. They do not limit the actions that can be taken by any particular user, and they do not give control over the changes to documents to particular users. With version-control systems, each team member is given an account with a set of permissions. Shared documents are placed into shared directories, sometimes called libraries. Furthermore, document directories can be set up so that users are required to check out documents before they can modify them. When a document is checked out, no other user can obtain it for the purpose of editing it. Once the document has been checked in, other users can obtain it for editing.
Page Ref: 326
Difficulty: Moderate
AACSB: Reflective Thinking
Study Question: Study Question 3
5) What is Microsoft SharePoint?
Answer: Microsoft SharePoint is a comprehensive platform for creating, operating, and administrating Web sites. It is most widely known as a platform for creating and managing collaboration sites. However, SharePoint can also be used as the backbone of more general purpose Web sites. A SharePoint site is a collection of resources that are created and managed via SharePoint and accessed using HTTP, HTML, and related protocols.
Page Ref: 327
Difficulty: Easy
AACSB: Use of IT
Study Question: Study Question 4