“An apology is a method for sharing the information which incorporate various segments. It requires to cover all parts that present. It ought to first express disappointment as well as show sympathy towards patient harm. Exclusion of one section or the other is just a halfway conciliatory sentiment and is significantly less capable than a total one (Joanna,2017)”. Apology act as a healing process to client and the care provider. Concession should always be come from your heart to maintain a good relationship with patient and family. Either your mistake or system deficiency is the reason of patient harm you should be apology for that to build up contact with patient (Institute for Healthcare Improvement,2017). For soothing moving …show more content…
The effects can be emotionally and psychology. For example, health care team, may go through the feeling of guilt as well as suffered from depression due to harm the patient (Institute for Improvement of Healthcare,2017). In the health organization, major risk of not accepting your mistake leads to loss of licence of practice and may be fined large money amount for one mistake. Furthermore, practitioner feels unskillful, decrease the reputation of practitioner and reduce their job gratification because of anxiety. Moreover, health care provider always scared in future for that error which cause injury to patient (Institute for Improvement of Healthcare,2017). For example, a nurse calculates wrong drug dosage before administrating the patient then when she again calculates the drug she may afraid to calculation because in past due to incorrect drug calculation one patient suffered from medical error which lead to severe complication to patient. At last, if apology not sincerely confessed in front of patient and family then it also breaks the trustworthy therapeutic relationship in between nurse and patient(Wagner,2000).
“Saying sorry shows humanity, not guilt. We believe the spirit of Manitoba’s Apology Act is to give practitioners confidence to do the right thing and apologize,” said Laurie Thompson, executive director of the Manitoba Institute for Patient Safety (College of Occupational Therapist in