The first and most important characteristic of an excellent servant leader is listening. A servant leader always listens to the concerns of his/her co-workers, staff members, or patients and tries to find the most appropriate or the best solution to a problem. Leaders have traditionally been valued for their communication and decision-making skills. Although these are also important skills for servant leaders, they need to be reinforced by a deep commitment to listen intently to others. By listening intently, servant leaders seek to identify the will of their group
The first and most important characteristic of an excellent servant leader is listening. A servant leader always listens to the concerns of his/her co-workers, staff members, or patients and tries to find the most appropriate or the best solution to a problem. Leaders have traditionally been valued for their communication and decision-making skills. Although these are also important skills for servant leaders, they need to be reinforced by a deep commitment to listen intently to others. By listening intently, servant leaders seek to identify the will of their group