Nvq 2 201 health and social care
Assignment 201 Principles of communication in adult social care settings
Assignments
Task A – Short Answer Questions
Ai Describe two methods of verbal communication other than one-to-one conversation.
-E-mail and texts
Aii Describe two methods of non-verbal communication.
-Body language and facial expression.
Aiii Identify five different reasons why people communicate.
-To share ideas, express feelings, express needs, give and receive information, to share opinions.
Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.
-To see if they have understood you correctly, be able to see there reaction to what you said.
Av Explain why it is important to find out about an individual’s:
a) communication and language –To be able to communicate in an effective way and be understood properly.
b) wishes and preferences – To be able to give the best service and assistance possible.
Avi Explain how good communication can have a positive effect on the way a social care worker interacts with:
a) colleagues –To be able to give our clients the best service possible, understanding the clients day to day and colleagues point of views.
b) individuals using the service and carers – To be able to understands there needs, wishes and preferences better and be able to communicate effectively.
c) other professionals – To be able to enable a better care services to our clients being able to help other professionals have a bigger paradigm and be able to evaluate and work in the best possible way.
Avii Identify three examples of barriers to communication, and describe ways each barrier could be reduced.
-Distractions, physical barriers, language differences.
Aviii Describe two ways to check that communication has been understood by all involved.
-Ask directly if you have been understood or wait to see a reaction, if not understood calmly repeat it.
Aix
Assignments
Task A – Short Answer Questions
Ai Describe two methods of verbal communication other than one-to-one conversation.
-E-mail and texts
Aii Describe two methods of non-verbal communication.
-Body language and facial expression.
Aiii Identify five different reasons why people communicate.
-To share ideas, express feelings, express needs, give and receive information, to share opinions.
Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them.
-To see if they have understood you correctly, be able to see there reaction to what you said.
Av Explain why it is important to find out about an individual’s:
a) communication and language –To be able to communicate in an effective way and be understood properly.
b) wishes and preferences – To be able to give the best service and assistance possible.
Avi Explain how good communication can have a positive effect on the way a social care worker interacts with:
a) colleagues –To be able to give our clients the best service possible, understanding the clients day to day and colleagues point of views.
b) individuals using the service and carers – To be able to understands there needs, wishes and preferences better and be able to communicate effectively.
c) other professionals – To be able to enable a better care services to our clients being able to help other professionals have a bigger paradigm and be able to evaluate and work in the best possible way.
Avii Identify three examples of barriers to communication, and describe ways each barrier could be reduced.
-Distractions, physical barriers, language differences.
Aviii Describe two ways to check that communication has been understood by all involved.
-Ask directly if you have been understood or wait to see a reaction, if not understood calmly repeat it.
Aix