Nvq Level 2 in Business and Administration
Unit four: Principles of supporting change in a business environment
Assessment
You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 3 pages and is made up of 3 Sections.
Name: Steven Dove
Section 1 – Understand why change happens in a business environment
1. Explain why change happens in a business environment. You should include at least three reasons in your answer.
Reasons for change in a business environment may include:
Internal factors • A business wants to reduce waste and costs • A business launches a new product • A business introduces 24-hour customer support • A business introduces quality management techniques
External factors
- Political factors
Examples include: • Government (policies, regulations, grants and the government as a client or customer) • International (conflict, political change, pressure groups and trade policies) • Legislation (domestic, European, future legislation, and international legislation)
- Economic factors
Examples include: • Domestic (competitors' behaviour, economic performance of businesses in the UK, trends, tax and interest rates) • International (competitors' behaviour, economy, economic trends, tax, interest rates, exchange rates and trade issues)
Social factors
Examples include:
Advertising and PR, brands and image, consumer attitudes, consumer buying preferences, demographics, ethical issues, events, media views.
Technological
Assessment
You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 3 pages and is made up of 3 Sections.
Name: Steven Dove
Section 1 – Understand why change happens in a business environment
1. Explain why change happens in a business environment. You should include at least three reasons in your answer.
Reasons for change in a business environment may include:
Internal factors • A business wants to reduce waste and costs • A business launches a new product • A business introduces 24-hour customer support • A business introduces quality management techniques
External factors
- Political factors
Examples include: • Government (policies, regulations, grants and the government as a client or customer) • International (conflict, political change, pressure groups and trade policies) • Legislation (domestic, European, future legislation, and international legislation)
- Economic factors
Examples include: • Domestic (competitors' behaviour, economic performance of businesses in the UK, trends, tax and interest rates) • International (competitors' behaviour, economy, economic trends, tax, interest rates, exchange rates and trade issues)
Social factors
Examples include:
Advertising and PR, brands and image, consumer attitudes, consumer buying preferences, demographics, ethical issues, events, media views.
Technological