Nvq Level 3 Unit 5 Care And Communication

Assignment 5: Care and Communication

This report shall evaluate care and communication from the perspective of service users and care workers. It shall uncover various care contexts and the importance of collaborative communication including techniques and skills. It will also highlight barriers that can affect clients and workers and appropriate strategies for overcoming such obstacles. The report shall also look into care values and how they impact on the experiences of the service user while revealing legislation relevant to various aspects of care.

Care can be provisioned formally and informally. Informal care is care that is provided to a dependant person usually by a relative, friend or neighbour (Sussex, Herne, Scourfield, 2008).
The Carers and Disabled Children Act 2000 gives councils the responsibility of supporting carers by providing appropriate services and empowers local authorities to make direct payments to carers. The Carers (Equal Opportunities) Act 2004 gives carers the right to request an assessment of their needs taking into account whether the carer wants to work or already works and any other activities they may undergo. The Care Standards Act 2000 founded the General Social Care Council regulates formal social workers through registration ensuring that individuals who are dismissed for inadequate practice do not continue work in this particular field. Through this act care workers should be checked by the criminal records bureau before beginning employment. It also ensures standards of professional development such as qualifications and training (Sussex, Herne, Scourfield, 2008). The Care Quality Commission was created through The Health and Social Care Bill 2007 through this Commission carers can be formally recognised. The eligibility criteria set out by the CQC requires carers to be of good character, have the necessary qualifications, skills and experience, is physically fit and the person is employed for the purposes of carrying on a regulated activity (CQC, 2010). Necessary qualifications and training will be appropriate to the nature of service provided and specified by
Personalisation I social care allows the individual to take control over the care they receive. An example of personalisation includes personal budgets that are catered to the specific needs of the individual. The Department of Health produced a quadrant in which personalisation can be summarised. The first section includes universal services this involves providing individuals with information regarding a variety of care and leisure services, this gives service users the choice to choose a service most suited to them. Social capital is the next section of the quadrant, this promotes community support networks such as volunteering which can be implemented by both services and users. Another section includes early intervention this ensures the right support is provided such as better housing and plans for rehabilitation. The final and perhaps most important section of the quadrant is choice and control, this includes personal budgets and personal preferences (SCIE, 2010). Each aspect of personalisation adopts values that empower people using social care services to become more independent and take control of various aspects of their life that may otherwise seem out of their control. Personalisation was introduced in 2007 through the government’s Putting People First Concordant (SCIE, 2010). I feel this is a step in the right direction to improve the quality of care