Nvq Unit 2
Section 2 – Understand the purpose of health, safety and security procedures in a business environment
1. Identify employer and employee responsibilities for health, safety and security.
If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. The responsibilities of employer for health and safety are to make workplace safe, prevent risk to health, tell their employee any potential hazards from the work , chemicals and other substances used by the firm, and give information, instructions, training and supervision as needed and to ensure the right warning signs are provided and well looked after. …show more content…
Also, employee responsibilities would be to take reasonable care not to put other fellow employee and member of the public with what to do and what not to do in the course of work. To report any injuries, strains or illnesses suffer as a result of the work and not to interfere with or misuse anything that is been provided for health and safety purposes. To also report anything that can cause accident in the work environment
Security responsibilities of employer and employee includes, keeping password secure, not giving out any password to an unauthorised person and also making sure that no vital information is left on the desk or printer without keeping them safe.
Removing equipment from vehicle overnight and looking the equipment room. The purpose of this is to make business environment safe.
2. Explain the purpose of following health, safety and security procedures in a business environment. Health, safety and security procedures clarify who is responsible for what so as to ensure that organisation has a steady structure that provide a safe, secure and well balanced business environment for everyone. Also, to prevent harm from occurring to employees while they are at work. It does this by imposing a wide range of responsibilities on employers and managers to develop systems. The purpose of security procedure in a business environment is to secure the building against any loss, theft and fire.
3. Describe three different ways of maintaining a safe and secure business environment.
* Following instructions and organisational procedures and policy * Complying with training procedures and company
regulations * Maintaining a tidy work area and keeping passwords secure
Business can be kept secure by setting up procedure for securing business premises. This should involve checking that all doors and windows are locked, light and computers are switched off and that the alarms and any other security measures are switched on. Also by encouraging staff to be vigilant at all time
Section 3 – Understand how to communicate effectively with others
1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.
Methods of communication | Description | Verbal communication | 1. face to face communication2. Telephone communication | Non-verbal communication | 1. Eye contact/ body language2. Facial Expression | Written communication | 1. E-mail2. Business Letter/ Fax |
2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. If a colleague is about to make mistake at work that can affect the business and affect other colleague, I will use verbal communication by calling him to order immediately and explain what he is doing wrong politely.
Another example will be written communication (E-mail). If a matter is not urgent but need to be addressed, email will be the best form of communication. Email can be sent to people involve so as to arrange a meeting for the problems to be discussed. However email communication will not be suitable for matters that are very urgent and need immediate solution.
3. Describe at least two ways of actively listening. * Asking relevant question * Repeating what the person has said * Looking at the speaker and focusing on what they are saying * Listening carefully and attentively
Section 4 – Understand how to work with and support colleagues
1. Explain the purpose of agreeing standards for your own work. Give at least two reasons.
The Purpose of agreeing standards for owns work is to allow people work or complete my work effectively.
Agreeing work standard will allow deadline to be met and customers will be happy will the level of service they get. It will also allow me to know what I should be doing and what I should not be doing
2. Explain the purpose of taking on new challenges and being able to adapt to change at work.
It is important to take on new challenge and adapt to changes because nothing ever stays the same, things are always changing which means unless you can adapt and change too you will be stuck doing the same things which could then make your life a lot harder than it needs to be. Changes could be due to an advance in technology, new environment or anything that will have an impact on you and your day to day life. Taking on new Challenges will open more opportunities for variation in their work. Taking on new challenge and adapting to it will make an employee potentially more valuable to the company
3. Explain the purpose of treating others with honesty and consideration.
Because that is how you want to be treated - not just in business but everywhere - mistreat and people will give their business to someone else. When you are honest with people, they can trust you. They will also believe that you have a genuine intention and will not betray them. Treating others with honesty and consideration will make the environment and the people happier and easier to share information when needed.
Section 5 – Know how to plan own work and be accountable to others
1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment.
Meeting work standard and deadlines when completing a task allow customers to get the service they expected and not put the company in unnecessary risk of inefficiencies and delay which can damage the reputation of the company.
Also, meeting deadlines prevents any unnecessary delays and keeps the whole project / enquiry running smoothly and prevents any hold-ups in the next stage of it and therefore it can be completed on time
1. Identify employer and employee responsibilities for health, safety and security.
If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. The responsibilities of employer for health and safety are to make workplace safe, prevent risk to health, tell their employee any potential hazards from the work , chemicals and other substances used by the firm, and give information, instructions, training and supervision as needed and to ensure the right warning signs are provided and well looked after. …show more content…
Also, employee responsibilities would be to take reasonable care not to put other fellow employee and member of the public with what to do and what not to do in the course of work. To report any injuries, strains or illnesses suffer as a result of the work and not to interfere with or misuse anything that is been provided for health and safety purposes. To also report anything that can cause accident in the work environment
Security responsibilities of employer and employee includes, keeping password secure, not giving out any password to an unauthorised person and also making sure that no vital information is left on the desk or printer without keeping them safe.
Removing equipment from vehicle overnight and looking the equipment room. The purpose of this is to make business environment safe.
2. Explain the purpose of following health, safety and security procedures in a business environment. Health, safety and security procedures clarify who is responsible for what so as to ensure that organisation has a steady structure that provide a safe, secure and well balanced business environment for everyone. Also, to prevent harm from occurring to employees while they are at work. It does this by imposing a wide range of responsibilities on employers and managers to develop systems. The purpose of security procedure in a business environment is to secure the building against any loss, theft and fire.
3. Describe three different ways of maintaining a safe and secure business environment.
* Following instructions and organisational procedures and policy * Complying with training procedures and company
regulations * Maintaining a tidy work area and keeping passwords secure
Business can be kept secure by setting up procedure for securing business premises. This should involve checking that all doors and windows are locked, light and computers are switched off and that the alarms and any other security measures are switched on. Also by encouraging staff to be vigilant at all time
Section 3 – Understand how to communicate effectively with others
1. Complete the table below with descriptions of different methods of communication. You should include two verbal, two non-verbal and two written methods of communication.
Methods of communication | Description | Verbal communication | 1. face to face communication2. Telephone communication | Non-verbal communication | 1. Eye contact/ body language2. Facial Expression | Written communication | 1. E-mail2. Business Letter/ Fax |
2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. If a colleague is about to make mistake at work that can affect the business and affect other colleague, I will use verbal communication by calling him to order immediately and explain what he is doing wrong politely.
Another example will be written communication (E-mail). If a matter is not urgent but need to be addressed, email will be the best form of communication. Email can be sent to people involve so as to arrange a meeting for the problems to be discussed. However email communication will not be suitable for matters that are very urgent and need immediate solution.
3. Describe at least two ways of actively listening. * Asking relevant question * Repeating what the person has said * Looking at the speaker and focusing on what they are saying * Listening carefully and attentively
Section 4 – Understand how to work with and support colleagues
1. Explain the purpose of agreeing standards for your own work. Give at least two reasons.
The Purpose of agreeing standards for owns work is to allow people work or complete my work effectively.
Agreeing work standard will allow deadline to be met and customers will be happy will the level of service they get. It will also allow me to know what I should be doing and what I should not be doing
2. Explain the purpose of taking on new challenges and being able to adapt to change at work.
It is important to take on new challenge and adapt to changes because nothing ever stays the same, things are always changing which means unless you can adapt and change too you will be stuck doing the same things which could then make your life a lot harder than it needs to be. Changes could be due to an advance in technology, new environment or anything that will have an impact on you and your day to day life. Taking on new Challenges will open more opportunities for variation in their work. Taking on new challenge and adapting to it will make an employee potentially more valuable to the company
3. Explain the purpose of treating others with honesty and consideration.
Because that is how you want to be treated - not just in business but everywhere - mistreat and people will give their business to someone else. When you are honest with people, they can trust you. They will also believe that you have a genuine intention and will not betray them. Treating others with honesty and consideration will make the environment and the people happier and easier to share information when needed.
Section 5 – Know how to plan own work and be accountable to others
1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment.
Meeting work standard and deadlines when completing a task allow customers to get the service they expected and not put the company in unnecessary risk of inefficiencies and delay which can damage the reputation of the company.
Also, meeting deadlines prevents any unnecessary delays and keeps the whole project / enquiry running smoothly and prevents any hold-ups in the next stage of it and therefore it can be completed on time