Unit Title: 519 Develop procedures and practice to respond to concerns and complaints
|Reflective Account |Assessor Use Only- |
| |Assessment Criteria Met|
|Candidate to provide narrative under each statement of how they meet the criteria. | |
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|You must provide answers to each question that allow your examiner to properly assess what work duties you are doing or what role you have within your work. It expected that you will | |
|need approximately 300 words per question. The more detail you provide the less likely your account will be sent back for more clarification. | |
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|You must answer each question in your own words and written in the first person meaning “I do this”. A tip is always to keep in mind the “who, why, how, where and when” in each answer. | |
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