Omis 5210 Quiz 1
Operations Management Practice Quiz 1 (LL)
Process Analysis and Quality
Please circle the most appropriate response. There is only one right answer. It should take you no more than a minute to answer one of these questions if you know your stuff.
1) When improving the throughput of a process we focus on:
a) increasing the capacity of the lowest capacity task b) increasing the capacity of all tasks in the process c) increasing the cycle time of each task d) restructuring sequence of tasks e) both a) and b) f) all of the above
2) In the article “Eight Dimensions of Quality”, conformance to customer requirements is a generic definition of quality. To control quality the management of a process must: a) over time, eliminate all deviations from the target standard b) continuously improve the requirements c) allow only deviations from requirements in a statistically defined range d) inspect all products resulting form the process to see if they meet the requirement e) none of the above f) both a) and d)
3) In the article “Eight Dimensions of Quality”, strategic errors are made with regards to quality when organizations:
a) use measures of quality that don’t matter to customers b) use badly designed market research c) use old quality measures that don’t apply to the market requirements d) they don’t collect data from processes to track quality e) all of the above
4) Abnormal versus normal variability when comparing actual to expected process performance means:
a) events have occurred that deviate from the average expected outcome b) events have occurred that are unacceptable to the customer requirements c) events have occurred inside the acceptable limits of variability of the process d) events that are unexpected compared to what would be expected with due to the normal variance of the process e) none of the above f) both c) and d)
Process Analysis and Quality
Please circle the most appropriate response. There is only one right answer. It should take you no more than a minute to answer one of these questions if you know your stuff.
1) When improving the throughput of a process we focus on:
a) increasing the capacity of the lowest capacity task b) increasing the capacity of all tasks in the process c) increasing the cycle time of each task d) restructuring sequence of tasks e) both a) and b) f) all of the above
2) In the article “Eight Dimensions of Quality”, conformance to customer requirements is a generic definition of quality. To control quality the management of a process must: a) over time, eliminate all deviations from the target standard b) continuously improve the requirements c) allow only deviations from requirements in a statistically defined range d) inspect all products resulting form the process to see if they meet the requirement e) none of the above f) both a) and d)
3) In the article “Eight Dimensions of Quality”, strategic errors are made with regards to quality when organizations:
a) use measures of quality that don’t matter to customers b) use badly designed market research c) use old quality measures that don’t apply to the market requirements d) they don’t collect data from processes to track quality e) all of the above
4) Abnormal versus normal variability when comparing actual to expected process performance means:
a) events have occurred that deviate from the average expected outcome b) events have occurred that are unacceptable to the customer requirements c) events have occurred inside the acceptable limits of variability of the process d) events that are unexpected compared to what would be expected with due to the normal variance of the process e) none of the above f) both c) and d)